External hard drive not recognised

scopio · 01 Apr 2016

Problem:
I have two external hard drives that I have been using for backups etc. on my desktop running Windows 10 Home. I connected the external drives to my HP Laptop running Windows 7 Home Premium SP1 to copy some files andit has changed the ownership to the external drives laptop user!
Now when I connect the external drives back on my desktop running Windows 10 Home the drives are not recognised anddon’t even show in Disk Management!

Question:
How can I get the external drives to be recognised and change ownership back on my desktop running Windows 10 Home?

RolandJS · 01 Apr 2016

I was going to suggest trying Acronis Disk Director or anything similar, however, I'm not certain if such will help or not. If I can remember the possible "clicks," I'll post back.

scopio · 01 Apr 2016

RolandJS said:

I was going to suggest trying Acronis Disk Director or anything similar, however, I'm not certain if such will help or not. If I can remember the possible "clicks," I'll post back.

Worked out what the problem was with my external drive notbeing recognised. I looked under Device Manager > USB Controllers and there itwas listed with an exclamation mark with the error saying that "the driverfor this device is in memory" or words to that effect. I right clicked thecorresponding Mass Storage device and uninstalled it and then unplugged theexternal drive. I rebooted my desktop and plugged the external drive in againand it reinstalled its driver again and I am now able to use the external driveagain. :)