Need help with a DVD movie disc that Win 10 rejects

Wonder Woman · 17 Mar 2016

Hello,

I need help with a little project I need to do. I have a DVD movie set (The 50th Anniversary Collection of Cecil B. DeMille's The Ten Commandments) that my laptop keeps rejecting the discs. What I mean is that when I insert one of the discs Windows 10 keeps popping the tray back open and telling me to insert a disc. It doesn't tell me it cannot read it it just gives me this:

Need help with a DVD movie disc that Win 10 rejects-2016_03_17_06_13_041.png

I have a personal project that I need to do and I need to be able to play the movie on my computer to get a couple of screen shots of a particular scene. This is a very important personal project I need to do for a family issue and this one particular scene 100% metaphorically illustrates a situation in my family and this will help in driving my point home about the problem that I need to get dealt with.

Can anyone help me figure out why the disc cannot be accessed? I can play the movie fine on a DVD player just not on my computer. The disc is clean and free of damage. I am on a Windows 10 64 Bit system with two physical HD - one is 500 GB and the other is a 1TB divided into two equal partitions. My Device Manager doesn't show anything with a problem except the fingerprint reader (biometric device).

Thank you,
Wonder Woman

jimbo45 · 17 Mar 2016

Hi there
The Disc might be damaged / dirty. Try cleaning it (wiping with damp cloth) -- water won't damage the Disc. Or the computer Lens might be dirty - so one of those DVD Lens cleaning kits could work.

Once you've got the Disc to read rip it with MAKEMKV -- AnyDVD has now closed down (Slysoft) but MAKEMKV is still available. It will rip the DVD to MKV which you can play with VLC (Free) or any other movie player.

Note MAKEMKV is trial limited but free for "Normal DVD" rips -- for Blu Ray it's paid software but in your case I think you only want the normal DVD.

Another solution is to see if the DVD plays on another machine -- I'd still rip it to an MKV file so you can easily copy it to another computer.

MakeMKV - Make MKV from Blu-ray and DVD

Note = this company might also be under attack from the Movie Industry who don't like people ripping DVD's -- I and 100,000's of other people can'ts ee anything wrong with ripping DVD's and storing on computer HDD's - much better than having to cart round loads of physical DVD's --also a lot of modern machines don't even have DVD's any more - you have to use an external device.

Cheers
jimbo

NavyLCDR · 17 Mar 2016

MagicDVD has never failed me:
Magic DVD Ripper - rip DVD to hard drive or blank DVD

I think you get 5 free rips for trial. I've been using it for years now.

Also, will other DVDs play on your computer? My wife's laptop had a DVD player that would not recognize when any disk was inserted in it, although the drive itself showed up just fine in Device Manager. I paid like $20 for a slim drive from eBay that was a different brand and that worked just fine. You basically just need to know if the drive you are replacing is slim (12mm I think) or super slim (8 mm I think). Other than that height, they are fairly universal. There is a small mounting bracket on the back held on by 1 or 2 tiny screws you will have to swap over and the plastic face piece front can be carefully swapped over. Usually the drives are held into the computer by 1 screw. Take the one screw out and the drive just pulls out.