1.    09 Mar 2016 #1
    Join Date : Aug 2015
    Posts : 1
    Win 10 pro 64bit

    Can't get external speakers to work properly on laptop

    Alright, I've been trying to find anyone with a similar problem, tried some different things but none worked.
    I have a jack on the side of the laptop as usual, where I plug my headphones which do work perfectly. The laptop's internal speakers also work. The problem comes when I try to plug in external speakers. So far I've tried 3 sets, 2 of them with a jack plug and one with a normal USB plug. The issue is with all 3 that only one half works properly, the other is very quiet and distorted. I've also tried streaming sound onto my phone and plugging the speakers into the phone itself, but same deal as before.

    Is it a hardware issue? If yes, why do headphones and the internal speakers work?

    If anyone has any ideas I'd be thankful.

    I'm running windows 10 home 64bit on a Lenovo y500
      My System SpecsSystem Spec

  2.    10 Mar 2016 #2
    Join Date : Dec 2013
    Portsmouth Hampshire
    Posts : 1,130
    Windows 10 x86 14383 Insider Pro and Core 10240

    It is common to find that different jack plugs have slightly different sizes and tolerances, and some connect better than others, and also that the sockets on laptops are subject to wear, and will lose some connectivity with one or both channels. If you can find an adapter - with a short length of cable for strain relief, and preferably an angled male plug connector - that fits well to both to the laptop and headphones, but also to external speakers, that may be a solution.

    Some audio control panels allow for output to other sockets, if the audio chip is capable - for instance not only the headphone jack but also the microphone jack, which may be less worn, and may be a better connection for your speaker jacks - at the loss of an external microphone connection. This may not be an option on some laptops.

    Otherwise, the socket on the laptop may need to be replaced or adjusted so that the contacts connect all of your plugs equally well - a delicate job best performed by a qualified repair technician. Laptop motherboards are quite flimsy, and movement of the jack through strain on the headphone cable etc., can cause board cracking and solder joint or copper trace failures.
      My System SpecsSystem Spec


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