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Printer not working after Win 10 upgrade plus malware removal
Hello, I've just about given up trying to fix this and am ready to reinstall the OS, but maybe someone here knows what's wrong and how to fix it. The computer was upgraded to Windows 10 and had some minor malware that was removed. After the clean up the printer no longer works (I'm not sure if it was working before the clean up since it wasn't tested). The computer has no other problems or errors in the event log.
The printer is an HP OfficeJet 8500 A909g. The OS is Win 10 x64.
Symptoms:
-The printer is detected in devices and printers
-The scanner actually works
-It will print an internal test page of some kind from the HP Solution Center, but not the Windows test page or anything else.
-The same problems happen with both network and USB installs
-When printing a text document it says "The handle is invalid." with a yellow triangle and exclamation mark.
-When printing a Word Document it says "We couldn't print because there doesn't seem to be a printer installed :-(" with a yellow triangle and exclamation mark and a "show help >>" button.
-Opening the printer properties from devices and printers gives the following error with a red X before the properties windows opens: "C:\Windows\Explorer.EXE Function address 0x3f416fda caused a protection fault. (exception code 0xc0000005) Some or all property page(s) may not be displayed."
Attempted repairs so far:
-Uninstalled the printer and reinstalled with both USB and network options.
-Uninstalled the printer, ran Ccleaner, deleted all HP printer related folders, and reinstalled with newest drivers from HP.
-Power cycled the printer, also unplugged and pushed the power button. The printer works on another computer.
-Rebooted the computer multiple times, and did full shutdowns (shutdown /s /t 0)
-Created a new local admin profile
I'm out of ideas and can't find any fixes online, so any help will be appreciated. I'd rather not reinstall the OS at this point since work was already put into removing the malware, and there's a bunch of programs with custom settings on there.
Thank you.