Random Mouse Lagging and beeping !

Daz1967 · 09 Mar 2016

I had been having this same issue with my Corsair M65 RGB mouse becoming very laggy and the mouse buttons not working since Windows Update installed cumulative update KB3140743 last Wednesday. This issue also stopped my PC from restarting and shutting down as it would get seemingly stuck in a never-ending loop forcing me to have to use the reset button on my case.

The issue seemed to be triggered not just by using my wireless Xbox One Elite controller but when I turn it off. As I use the controller for most of my PC games this issue was somewhat problematic to say the least. I managed to fix it by uninstalling KB3140743 and then using the Show/Hide Update tool to temporarily block it from installing. That completely fixed the issue.

However, this morning my PC installed another cumulative update, this time the newer KB3140768, and rather than fix the issue completely, it again caused problems. This time though the mouse does not lag; I can move it just fine. No, now it's just the mouse buttons that don't work and, of course, I can no longer shut down or restart my PC either. As long as I do not use the controller then my mouse and PC work fine. I have again uninstalled this update and blocked it.

So it looks like I might be having to do this for every cumulative update until Microsoft actually get round to fixing it! I have reported the issues with KB3140743 and KB3140768 via the Feedback tool but experience tells me that we could be waiting a while for fix, particularly if it is restricted to specific combinations of hardware which not everyone will be using.

Daz1967 · 09 Mar 2016

Chris2005 said:

KB3140743 is a Cumulative Update for Windows 10 Version 1511 and Windows Server 2016 Technical Preview 4 released on March 1, 2016.

Hopefully the new Cumulative Update (KB3140768) just released yesterday (March 8, 2016) fixes the issue, if not, it'll likely be in the next CU, at least, we can only hope. lol

See my reply above. Sadly, no this issue is not fixed with the latest cumulative update, at least not on my system. It may be different for others though because the lagginess is certainly gone but since it renders the mouse buttons inoperable then it really is not a fix for me.

*sigh*

steckdev · 09 Mar 2016

Daz1967 said:

See my reply above. Sadly, no this issue is not fixed with the latest cumulative update, at least not on my system. It may be different for others though because the lagginess is certainly gone but since it renders the mouse buttons inoperable then it really is not a fix for me.

*sigh*

I just started having this issue after the latest update. I have a G710 Keyboard and G502 Mouse which have performed amazing and no updates to those drivers. But the windows 10 just popped up a windows saying HEY JUST INSTALLED AND UPDATE! I'm like crap! I hate you windows 10. But the lag on this is awful. Whether it is the mouse unable to continue in a straight line for more than a couple seconds. Or typing this and dealing with a dozen pauses in typing from the stupid OS not being able to update.

Rooster6975 · 10 Mar 2016

Hi again,

Yes, I can confirm the issue is back, and it is caused by the new March 8th cumulative update for Win10. I have uninstalled it and fixed the problem (at least until Windows wants to install the next cumulative fix). As with the previous cumulative fix, I have blocked the new one from reinstalling itself via this tool :

https://support.microsoft.com/en-us/kb/3073930

So far to fix the issue, I have blocked : KB3140768 and KB3140743
Since one supercedes the other, I think that you will likely only have to block the latest cumulative fix in order to fix your issue.

I have also discovered that the offending piece of code (at least in my case) in the cumulative update is a new xinput driver. When I get the double-beeps doing anything with the mouse, in Device Manager under Human Interface Devices, there is a yellow ! beside the Xinput Compatible HID Device, which corresponds to my XBOX One controller in use with the XBOX One adapter for PC. So I think I can probably accept the new cumulative update if I can force the old Xinput driver back into place. I think it is likely that new cumulative updates will keep trying to update the driver though.

Daz1967 · 10 Mar 2016

I again experienced the laggy mouse issue (nope that isn't fixed as erroneous stated previously) and non-responsive mouse buttons last night after quitting Tom Clancy's The Division and turning off my Xbox One Elite controller. Puzzled, since I had previously uninstalled and blocked the latest KB3140768 cumulative update only the night before, I checked Windows Update to see that this update had been reinstalled!!!

So I had to again uninstall the update and run the Show/Hide Windows Update tool to prevent it from reinstalling on rebooting. I have also checked the Defer Updates button so hopefully this will prevent it from reinstalling though I fear that next Tuesday may have yet another cumulative update that I will need to repeat this tedious process for.

This highlights how potentially annoying Windows Update can be if you experience an incompatibility issue and then find yourself having to jump through hoops... backwards with both hands and feet tied it seems... to prevent Windows from installing a dodgy update again.

The galling thing is that the issue is caused not by me using the wireless Xbox One controller but when I physically hold down the Xbox button to turn it off. At that point the mouse buttons on my Corsair M65 RGB mouse stop working and I can no longer restart or shut down my PC without it getting stuck on the shutting down screen. It's really annoying.

I could just not use my Xbox One controller until the issue is solved (if it ever is... I don't have much faith in Microsoft these days, I'm afraid) but isn't one of the benefits of Windows 10 the whole Xbox integration thing, including support for its (IMO) superb controller?

shaffy0227 · 10 Mar 2016

Chris2005 said:

KB3140743 is a Cumulative Update for Windows 10 Version 1511 and Windows Server 2016 Technical Preview 4 released on March 1, 2016.

Hopefully the new Cumulative Update (KB3140768) just released yesterday (March 8, 2016) fixes the issue, if not, it'll likely be in the next CU, at least, we can only hope. lol

The new update installed for me and caused the same issue. Uninstalled that one too.

To uninstall it, go to your advanced windows update options and select the option to uninstall the update.
Afterwards, you will need to download and run Windows "show or hide updates" in which you will need to select the update you wish to hide so windows does not automatically install it again

Chris2005 · 10 Mar 2016

I don't use a controller very often, so otherwise, the update is fine for me. I'll just continue to use mouse/keyboard in games.

Deltabugles · 11 Mar 2016

Does someone mind re-posting how to go about deleting and blocking updates? This is crippling my PC as every time I play a game with the Xbox One controller- I have to hard shut down the machine which isn't good.

shaffy0227 · 11 Mar 2016

Deltabugles said:

Does someone mind re-posting how to go about deleting and blocking updates? This is crippling my PC as every time I play a game with the Xbox One controller- I have to hard shut down the machine which isn't good.

To uninstall it, go to your advanced windows update options and select the option to uninstall the update.
Afterwards, you will need to download and run Windows "show or hide updates" in which you will need to select the update you wish to hide so windows does not automatically install it again

Rooster6975 · 11 Mar 2016

This is annoying. I uninstalled and used the tool to block KB3140768 and Win10 just went ahead and reinstalled it anyway. Ho hum. If anyone comes up with a permanent solution, please don't be shy. I can tell Win10 will just keep updating itself ad nauseum trying to get the latest cumulative fix on. Just uninstalled and blocked again. Let's hope this one holds up.