1.    29 Feb 2016 #1
    Join Date : Jan 2015
    UK, Midlands
    Posts : 5,771
    Win 10 Pro (1607)

    Epson V550 driver installation "An error occurred during setup"

    Hi, I've repeatedly attempted this, but always get

    An error occurred during setup. Restart your computer, then run setup again.

    This is an all too typical message you can find associated with many Epson products.

    I've tried:
    Clean boot
    Safe mode (install enabled)
    Using an Epson removal tool I finally obtained after my 5th chat with Epson.
    An Epson fix deleting temp folder and looking for setup.exe that never appeared.
    On my 4th chat I was advised to consult Microsoft.
    Manually removing all Epson folders and registry entries I can find.
    Disabling firewall and AV

    The same CD installed ok on my 6 year-old laptop (both run Windows x64).

    I've found a couple of other fixes found by someone looking at the log file.
    I've run SFC /Scannow - ok

    At best, the scanner is recognised as being connected when plugged in, and appears with a yellow trangle under 'Other Devices' in Device Manager

    Any ideas welcome - I'd like to use my new scanner
    Last edited by dalchina; 29 Feb 2016 at 14:56.
      My System SpecsSystem Spec

  2.    01 Mar 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 5,771
    Win 10 Pro (1607)

    Hi, I've found a solution, albeit a tad obscure. Short story:
    1. Install the driver normally, noting it fails, and the device is recognised when plugged in and appears in Device Manager under 'Other devices' with a yellow triangle.
    2. There right click the device, update driver and browse to the CD used to install the driver initially, and to the driver folder.
    Let the update run.

    The scanner should now be installed.


    which offers another approach too.

    There are quite a few reports of Epson driver installations (various devices) failing with this message. Epson chat eventually referred me to Microsoft.... saying the original message was a Windows error.
      My System SpecsSystem Spec


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