1.    24 Feb 2016 #1
    Join Date : Nov 2015
    Posts : 13
    Windows 10 Home 64bit

    Problem with scan to computer after Adobe Reader DC installation

    I have a Fuji Xerox printer, type CM205f. Everything worked normally, including scanning from the printer to computer/USB.

    This morning, I installed Acrobat Reader DC, and printed out some pdf files. Afterwards, I wanted to scan from the printer to computer (USB connection), but the scanning function did not work anymore. It seemed as if it had no connection to the PC anymore.

    I used the Fuji Xerox software (Express Scan Manager) to set up the connection to the PC again, but afterwards it still did not work.

    The only thing that I can think of is the installation of Acrobat Reader DC. Is it possible that this installation is the cause of the problem? If yes, what should I do to get the scanning function back?

    Thanks for all the help.
      My System SpecsSystem Spec

  2.    24 Feb 2016 #2
    Join Date : Feb 2014
    Posts : 7,153

    Try unplugging the USB from the tower for a few moments then plug it back in.
      My System SpecsSystem Spec

  3.    24 Feb 2016 #3
    Join Date : Nov 2015
    Posts : 13
    Windows 10 Home 64bit

    Quote Originally Posted by Edwin View Post
    Try unplugging the USB from the tower for a few moments then plug it back in.
    Thanks for the reply. Tried that but it still does not work.

    Anyone has any ideas what I could do?
      My System SpecsSystem Spec

  4.    24 Feb 2016 #4
    Join Date : Jul 2015
    Eastbourne East Sussex UK
    Posts : 2,364
    Windows 10 Home x64: 1607 Redstone (1) Build 143934.321

    What I would do is uninstall Acrobat Reader DC
    Make sure all traces of it has gone.
    Then reconnect your printer/scanner
    Hopefully it should work ok then.
    Also make sure you get Reader from there site
      My System SpecsSystem Spec


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