3TB disk showing as 2TB

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  1. Posts : 1,579
    Windows 10 Pro
       #11

    Forgive me asking the obvious - Did you double check the drive itself and it's marked as a 130 model, not a 110 model?
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  2. Posts : 79
    Windows 1-0
    Thread Starter
       #12

    Word Man said:
    Forgive me asking the obvious - Did you double check the drive itself and it's marked as a 130 model, not a 110 model?
    Thanks!

    I have now...

    3TB disk showing as 2TB-disk-3.png
    Yep, it's the 130.

    Hoped it was going to be the 110 and I could just exchange it, but sadly not that simple
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  3. Posts : 1,579
    Windows 10 Pro
       #13

    winchesterstoke said:
    Thanks!

    I have now...

    3TB disk showing as 2TB-disk-3.png
    Yep, it's the 130.

    Hoped it was going to be the 110 and I could just exchange it, but sadly not that simple
    Actually, I meant the physical label on the physical hard drive. I'm kinda stumped - any chance it's mislabeled (by manufacturer or seller)? This would really p--- me off.
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  4. Posts : 79
    Windows 1-0
    Thread Starter
       #14

    Word Man said:
    Actually, I meant the physical label on the physical hard drive. I'm kinda stumped - any chance it's mislabeled (by manufacturer or seller)? This would really p--- me off.
    Yep, the label definitely says 3 TB.
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  5. Posts : 1,579
    Windows 10 Pro
       #15

    How difficult to exchange it? Buy at local shop, big retailer, amazon.uk ?
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  6. Posts : 79
    Windows 1-0
    Thread Starter
       #16

    Word Man said:
    How difficult to exchange it? Buy at local shop, big retailer, amazon.uk ?
    It was amazon.co.uk, but want to rule out that there's a problem with my PC and the replacement will have the same problem.
      My Computer


  7. Posts : 1,579
    Windows 10 Pro
       #17

    winchesterstoke said:
    It was amazon.co.uk, but want to rule out that there's a problem with my PC and the replacement will have the same problem.
    Understood. I'm not the expert to diagnose your HDD and can't think of why Windows would see it wrong - it's so unusual to me that, if I were in your position, I'd see:

    1) Does any generic freeware (looks like no Toshiba HDD low level software I can find) HDD diagnostic tool get the same read on the disk capacity? or

    2) Can you connect the HDD to another PC temporarily to see what it shows there?

    I read the reviews at amazon.co.uk for that drive (prior to you stating that's where you purchased) and saw no red flags there.

    I can't think of why Windows would see the disk as having less than 2.72 TB capacity - perhaps another forum member can think of something.

    Sorry I couldn't help more but I, myself, would be within an inch in this situation of exchanging it for another at Amazon.
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  8. Posts : 79
    Windows 1-0
    Thread Starter
       #18

    Word Man said:
    Understood. I'm not the expert to diagnose your HDD and can't think of why Windows would see it wrong - it's so unusual to me that, if I were in your position, I'd see:

    1) Does any generic freeware (looks like no Toshiba HDD low level software I can find) HDD diagnostic tool get the same read on the disk capacity? or

    2) Can you connect the HDD to another PC temporarily to see what it shows there?

    I read the reviews at amazon.co.uk for that drive (prior to you stating that's where you purchased) and saw no red flags there.

    I can't think of why Windows would see the disk as having less than 2.72 TB capacity - perhaps another forum member can think of something.

    Sorry I couldn't help more but I, myself, would be within an inch in this situation of exchanging it for another at Amazon.
    Well I put the disk into one of my NASs and it sees it fine as a 3TB disk.
    So I've decided to cut my losses and leave the 3TB disk in the NAS, and move the disk from the NAS into my desktop. It doesn't solve the problem, and is not ideal, but is good enough!

    Thanks for your help!
      My Computer


  9. Posts : 1,579
    Windows 10 Pro
       #19

    winchesterstoke said:
    Well I put the disk into one of my NASs and it sees it fine as a 3TB disk.
    So I've decided to cut my losses and leave the 3TB disk in the NAS, and move the disk from the NAS into my desktop. It doesn't solve the problem, and is not ideal, but is good enough!

    Thanks for your help!
    You're welcome to whatever little help I could provide.

    The question still remains, though. Someone will probably correct me, but I'm curious if running "winsat formal" from an elevated (admin) command prompt would have changed anything. Perhaps not.... something I would have tried for grins...
      My Computer


 

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