1.    03 Feb 2016 #1
    Join Date : Jan 2016
    Posts : 18
    windows 10 64-bit "home"

    Bluetooth Mouse does not work on Win 10 desktop


    Recently, I acquired a Microsoft Bluetooth Mouse (3600). It works perfectly well, both on my Android tablet and on my old but efficient Netbook (still running valiantly under XP SP3). Never a problem in pairing the mouse on these two machines (and no problem either with the Logitech Bluetooth portable keyboard (K480), which is a real marvel in its own right).

    On the Android Lollipop tablet, Bluetooth is built in, while the built-in Bluetooth feature on the Netbook gave up some time ago, but was replaced by a dongle, which does its job without a hiccup.

    So far, so good.

    On my desktop, running on Windows 10, which has no built-in Bluetooth capability (but the Bluetooth "service" coming with Windows), I use the same dongle as on the Netbook. With the Logitech keyboard mentioned above, no problem whatsoever: Bluetooth "sees" it immediately and pairs it in seconds - so there is certainly nothing wrong either with the dongle or with pairing a device, or the Bluetooth drivers and softwares, which came with the dongle, or with the Windows Bluetooth properties, which are correctly started and functioning.)

    It's the Microsoft Mouse that presents an apparently intractable problem on that same desktop.

    When activating the Mouse so that it can be detected when one wants to add a device, it is "seen" almost immediately. It is when wanting to pair the device to the machine that the problem arises. The pairing as such takes a far longer time than it normally does and when that operation concludes, I get error messages saying either that the mouse did not send the correct pairing code OR that it did not send a pairing reaction at all.

    So, this is quite mysterious. Having a device that functions perfectly well with other machines, and not at all on my powerful desktop (while it can be detected, and while other devices function normally).

    I guess that the problem resides with that "code". However, Windows does not ask for it and Microsoft says that the mouse does not need one - which makes things even more strange, since it mentions a code when the pairing misfires.

    Attached, some screenshots. They are in Dutch (language of my Win OS) but the images speak for themselves. The error message on the 3rd screenshot says: "Communication with Bluetooth device has failed / No pairing reaction received". Sometimes (after bootup) the error message says failure but "Bluetooth device sends wrong code".

    I wonder if someone will find a solution to this riddle...


    Attached Thumbnails Attached Thumbnails Bluetooth riddle 1 - PC detects the mouse.png   Bluetooth riddle 2 - Nothing wrong with mouse specs.png   Bluetooth riddle 3 Error message - .png  
      My System SpecsSystem Spec

  2.    03 Feb 2016 #2
    Join Date : Aug 2014
    Forever West
    Posts : 2,109
    Win10 Home and Pro, Win7 Home, Linux Mint

    I have 2 Notebooks with Bluetooth and find that having their own mouse works much better/more reliably than switching 1 mouse from one to the other. I also have a Bluetooth mouse on my MacBook Pro. Two of the mice are from Microsoft and the third is from Targus. I also have a Bluetooth dongle on a Win7 computer for pairing my phone and PDA. It is important to have the drivers for the Bluetooth dongle. The Notebook Bluetooth adapters are part of the Wi-Fi adapter.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
After update Bluetooth mouse will not stay connect
My mouse was working fine but after the 12/5 updates were installed I have two issues. 1) I have to keep re-connecting my Bluetooth mouse. I will pair it and it will work for 5 minutes to an hour and then just quit working. It still shows paired,...
Drivers and Hardware
Can't pair Lenovo Bluetooth mouse and keyboard
Testing a Lenovo Bluetooth mouse and keyboard, Model LXH-JME8002B. Manage Bluetooth Devices finds the Lenovo Bluetooth Mouse and when I click PAIR I get Connected then Paired, but the mouse pointer will not move. I've tried this and without my...
Drivers and Hardware
Favorites and Bar don't work on one Laptop but work fine on Desktop
Here is info from both computers that might assist in troubleshooting my problem. Trying to Import from IE shows "couldn't import favorites." In both of the following instances identical lists of my favorites and contents of Favorites Bar appear...
Browsers and Email
Paired bluetooth mouse now not connecting
Hey, back before the free windows 10 update i had windows 8.1 and i paired my bluetooth mouse to that without any problems. as soon as i upgraded i now have the problem where it says that my mouse is paired but i can seem to connect to it. i have...
Drivers and Hardware
Bluetooth Mouse Lag and DC (Micrsoft Sculpt Comfort
Hi, Since Upgrading to 10041, I have big issue with my Bluetooth mouse, the cursor lag so much it is like it pauses between moves. Also if my laptop screen turns off due to inactivity the mouse get DC and doesn't work anymore i have to go...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:45.
Find Us
Twitter Facebook Google+

Windows 10 Forums