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Important CAUTION on upgrading to Win10 if you are using HP Printers!!
I recently took the plunge and upgraded an old Win7 desktop to Win10 -- and was astounded by how well it went! Absolutely everything continued to work in Win10, even old programs from back in the Win9x days!!
Or ... so I thought ...
Then, I discovered that the HP Printers would not work. No problem, I though, I'll just run the HP Win10 driver packages. After all, I did this on my desktop and the drivers installed and worked with no problems.
Hours later ... NOTHING worked to install or uninstall the old, non-working HP drivers. I downloaded and ran three different HP utilities to attempt driver cleanup. Any attempt of either was met with an error indicating that the "source was on a CD" and that needed to be inserted to continue. Yeah, right -- a CD I had back in 2010 and have not seen since, because newer driver versions were always downloaded from HP!
Called HP Tech Support -- had to spend $$ for help because the 8500 printer was out of warranty! Never mind that it was a Win10 problem -- as the printer worked fine in Win7.
Hour+ later -- despite remoting in, HP ran into the same problems I did --not able to install or uninstall the drivers.
So, I use 7-zip and extracted the HP driverpack to its constituent parts and ran the .msi installer -- same failure!
Out of desperation, I burned the extracted driver files to a CD and inserted that -- hoping that since they were now on CD, that would work. Got a little farther -- then the installer complained that the msi file on the CD was not a valid installer file!
Now, nearly two hours into the HP tech call, I finally found the original HP driver CD in a box of old CDs in a closet! So, I coerced the HP tech into uninstalling the older drivers using the CD -- that worked! Then, when the new installer ran, it finally worked, as well!!
Without that CD, my only recourse would have been to revert back to Win7, uninstall the HP driver stuff, redo the upgrade, and then reinstall the drivers. (I had a full image backup ready for doing that -- but I wanted HP to fix THEIR problem!)
Lesson learned the hard way -- if you are running HP software for HP printers, be sure to uninstall it BEFORE doing the Win10 upgrade.