printer installs copy(1)

Hi I have a brother all in one MCF-j470dw, I have it installed to 2 different laptops both wireless, both dell windows 10 laptops, one works fine, the other one for some reason lost the original printer from devices and printers section now there is only a copy(1) there. I've tried uninstalling everything I can think of including whats listed in device*manager but whenever I reinstall the printer it automatically only installs the printer copy(1) no original printer, so every time I try to print it seems to be looking for the original printer and even though I have the copy(1) set as default I have to manually choose the copy(1) to print anything, this is probably not a printer problem because the other laptop works fine but hoping someone might be able to get me some advice, or has seen this before?

oatgla said:

Hi I have a brother all in one MCF-j470dw, I have it installed to 2 different laptops both wireless, both dell windows 10 laptops, one works fine, the other one for some reason lost the original printer from devices and printers section now there is only a copy(1) there. I've tried uninstalling everything I can think of including whats listed in device*manager but whenever I reinstall the printer it automatically only installs the printer copy(1) no original printer, so every time I try to print it seems to be looking for the original printer and even though I have the copy(1) set as default I have to manually choose the copy(1) to print anything, this is probably not a printer problem because the other laptop works fine but hoping someone might be able to get me some advice, or has seen this before?

I had a similar issue with an HP, and the problem for me was that, whilst I had deleted the printer ok, the deletion of the printer did not delete the imaging device (which was the same name as the printer), which I spotted after several frustrating hours. After deleting the imaging device then re-installation of the printer worked fine and the copy1 was avoided..... don't know if this helps you...