Upgrade from win 7 pro 64 to 10 pro 64. All hardware and software was new, name brand and authorized at time of original build. The bios shows the drive as sata 3.
I checked the windows advisor and the drive is rated as acceptable. It's an Asus sata dvd-+rw.
I used every windows repair and diagnostic tool I could find to no avail. The only update for the dvd player was firmware which I installed. I tried switching the bios to auto play but it did nothing.
I did have problems with the upgrade. I could not get the upgrade icon although I had all the required files and had auto upgrades set, so I downloaded 10 to a dvd and did the upgrade. That's the last time the dvd player was recognized. It is working. Asus loads a mini os on it's mother boards called Speed Gate. I can use Speed Gate to to read file on a dvd but it wont execute.
I tried making a recovery usb but it fails. I then tried reset but it disconnects the key board and mouse so I have to do a hard restart so reset fails too. I tried restarting with the win 10 dvd in the drive but it wasn't recognized. To update the bios the instructions say use the install disc. I tried using Speed Gate but could only see the list of files. It does give the option of using the asus update utility which should be in programs (apps in 10) but it isn't there.
I think I'm going to try going back to 7, updating the bios and then trying again. I'm going to wait for any advise or suggestions first though.