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  1.    18 Sep 2016 #21
    Join Date : Sep 2016
    Posts : 4
    Windows 10 Pro version 1511 Build 10586.589

    Quote Originally Posted by Tony62 View Post
    I had exactly the same problem with my Lide 210 scanner. I upgraded from Windows 8.1 to Windows 10 and started to get USB communications errors during scans.

    My motherboard is an ASUS Sabertooth Z97 Mark 2. The USB 3 drivers are from AsMedia.

    I upgraded the USB drivers from a third-party site, as I couldn't find any newer drivers on the Asus support site, but it did not help, I still had the errors.

    I contacted Canon and (after some persuasion) they tried to help, but they couldn't find the problem. They said nobody else has reported problems with the scanner on Windows 10 (ha, ha, ha, I don't believe them). They eventually said that the problem is due to my copy of Windows 10 because they accessed the Windows Error Logs and found errors there. Actually, almost every Windows PC will have errors in its Error Log so that's not the problem, because the errors in there were not related to scanning.

    So I did what was suggested in the answers to this post. I entered the BIOS settings, selected Advanced, then USB settings and set the 'xHCI mode' to 'disabled'. This sets all of the USB ports to be 2.0 rather than 3.0. The scanner then worked without errors.

    Although the scanner now works, I'm not happy with this solution because I don't want all my USB ports to be USB 2.0
    I recently upgraded to this motherboard to have the latest hardware, not legacy hardware.

    If anyone finds a better solution (such as driver updates) I would be very interested.

    Not sure if you found it, but canon now has an updated driver at LiDE 210 Scanner Driver Ver.17.0.5 (Windows) and it works perfectly after uninstalling the my old Windows 7 drivers which behaved the same way as discussed above.... Canon seem generally to be a bit slow getting their drivers updated for the windows 10 platform compared to other brands... that's according to my somewhat limited observation!
      My System SpecsSystem Spec

  2.    3 Weeks Ago #22
    Join Date : Oct 2016
    Posts : 1
    Windows 10

    Canon Lide 210 Problems

    I have had similar issues with upgrading to Windows 10 and my Canon Lide 210 Scanner not working, and here is how I solved the problem.

    My computer is an HP Pavillion, with an AMD 4 core, 64 bit processor, 8 MB of memory.

    First thing, remove all the old software from your system, and, disconnect the USB cable from your scanner, and, then
    visit the Canon Scanner website.

    Next, turn off your anti-virus program as it may, (and did mine), corrupt the download.

    Download the new software, and the new instructions, MP Navigator, etc. Follow the instructions, and then when it instructs you to plug in your scanner, go ahead and connect it, and if you are connected directly to a USB port, your scanner will work.

    Mine didn't - - consequently, I purchased a Powered USB Hub, installed it, and, voila!! It Works again!!

    Hope this helps anyone out there who is having difficulty getting their scanner back on line.


      My System SpecsSystem Spec

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