1.    05 Sep 2015 #1

    Accessing pictures on phone


    with W8.1, when I plugged my phone (Samsung Galaxy S5) into my PC via USB, a box came up
    with an option to find pictures and video on the phone.

    Now with W10 that option does not come up, nothing comes up but
    it the phone shows in explorer as a hard drive.

    How do I get the find pictures and video to come up when I p[lug in the phone.


      My System SpecsSystem Spec

  2.    05 Sep 2015 #2
    Join Date : Jul 2015
    Posts : 1,581
    Windows 10 Pro x64 RS 10586.586


    I know that many Samsung Users have Samsung Kies on the Maschines. Maybe this will help you to get Pictures and Video!?
      My System SpecsSystem Spec

  3.    06 Sep 2015 #3

    Thanks, but I know about Kies, I want to use the Windows process,
    it works much better and has better features.


      My System SpecsSystem Spec

  4.    07 Sep 2015 #4
    Join Date : Aug 2015
    Posts : 201
    Windows 10 Home

    I have a Samsung Galaxy S5 and was experiencing the same problem with Windows 10,
    If I connected my phone with the USB cable, I could see my mobile in the Windows file explorer, but I couldn't see the phone files or the files on external SD card.
    This worked for me:
    Connect your phone with the USB cable
    Pull down the notification area from the top of your mobile and you will see "Connected as a media device touch for other USB options"
    Touch for the options and you should see this screen:
    Then touch and put a tick in the "Camera(PTP) option, then put the tick back in the "Media(MTP)" box
    and then hopefully you see be able to access your files on your computer.
    It worked for me! Good luck!
    Click image for larger version. 

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    Last edited by Cornishman; 07 Sep 2015 at 07:42.
      My System SpecsSystem Spec


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