1.    28 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 1
    Windows 10

    My computer doesn't recognize my cell phone that's connected with USB

    Hello everyone, thank you for taking the time to read this.

    I must first apologize in advance if any of you think this is a computer problem rather than a Windows 10 problem. What I do know is that before I upgraded to Windows 10, there was always a box under (what is now) the heading "This PC". If I connected anything to the computer via a USB cable the computer would automatically recognize it and I would be able to transfer files.

    Basically, I have a USB cable that I am using to connect my Samsung Galaxy S4 to my computer, an Acer Aspire. When I plug them into each other nothing happens. There is no pop-up window on my computer that even registers that the device is connected. I've tried multiple times to click the "This PC" button to see if the phone is connected, but it actually seems to be reading other devices around me and asking if I want to connect to them.

    I would have used Cortana to ask for help, but unfortunately I'm having a serious problem with the fact that every single little thing I want to do from the desktop (you know, all the cool new apps or whatnot) requires me to sign into my microsoft account. Unfortunately for me, I created my account so long ago that the verification email they send your forgotten password to I have actually been locked out of because I don't know the password for that, and cannot have the security code sent to my phone since they have a very old number.

    In any case, hopefully this is a Windows 10 bug so I won't have wasted your time.

    Thank you in advance.
      My System SpecsSystem Spec

  2.    28 Aug 2015 #2
    Join Date : Jul 2015
    Posts : 5
    Windwows 10 Pro 64-bit

    Have you tried to install the driver from the manufacturer's website?
      My System SpecsSystem Spec

  3.    28 Aug 2015 #3
    Join Date : Oct 2014
    Posts : 826
    Windows 8.1, Win10Pro

    Try using Samsung's Kies 3. I had similar problems with my Samsung GS5 at first, but after I installed Kies 3, it automatically installed the latest Samsung Mobile Phone Drivers, and it's worked without problems ever since.

    Plus, once you get those drivers installed, you can then connect without using Kies 3 -- if you choose to do that.
      My System SpecsSystem Spec

  4.    28 Aug 2015 #4
    Join Date : Oct 2013
    Posts : 9,463
    Windows 7 Home Premium x64 and Windows 10 Pro

    You have it set to USB debugging mode?
      My System SpecsSystem Spec

  5.    28 Aug 2015 #5
    Join Date : Oct 2013
    Posts : 9,463
    Windows 7 Home Premium x64 and Windows 10 Pro
      My System SpecsSystem Spec


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