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#1
Laptop keyboard and touchpad randomly do not work
Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.
When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.
Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse
Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard
This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.
Last edited by krytoned; 25 Aug 2015 at 07:44.