Pixel 4 phone is not being fully recognized by Win10

JohnD said:

My Google Pixel 4 phone with Android 12 is partially recognised by Win 10.
The phone is listed as an attached USB device and correctly identified but nothing shows in "My Computer".
In the Device manager, the ACER ADB interface is listed as working correctly with the latest drivers.
I have installed Google's latest USB driver, but it was already present.
There are the usual "Bings" when the phone is connected/disconnected.
The phone's USB setting is "File transfer/Android Auto".

Try manually telling the phone you have decided on file transfer - it might be prompting you on its screen when it connects [mine does]. It should then appear in File explorer.
[My Android 12 does not automatically set itself up for file transfer. I have to set it to File transfer/Android Auto every time I connect it by USB because it defaults to No file transfer.]

JohnD said:

However, the "Other Devices" tab is absent from the Device Manager.

That's a good thing.
Device Manager, Other devices is a euphemism for 'no drivers installed'.

Denis

Anibor said:

Try another cable. Not a charging cable, but a data cable compatible with USB 3.0. Otherwise, the file transfers will very slow.

The cable is a USB3 data cable. The phone is recognised:



But doesn't show in My Computer:



[EDIT]
I have plugged the phone into my Win11 laptop using the same cable and there's no problem. I'll transfer the files I need via my home network. Anyone who can throw light on what is blocking the device from being displayed on Win10 is welcome.
[/EDIT]

JohnD said:

Done that. There's just a "bing" but nothing displays in File Exploder.

I assume you've already tried right-clicking in a clear area of the right-hand side of File explorer & selecting Refresh.
The only similar experience I've had turned out to be a faulty cable but I cannot see that as being likely given that the phone prompted you for a decision when your USB cable was connected.
It's a long-shot but are you using Defender or a third-party utility such as Bitdefender? I once had Bitdefender decide not to trust a new bit of hardware yet not tell me about it; I was going round in circles for hours before disabling part of / uninstalling Bitdefender fixed the problem I was having.

JohnD said:

Do I need a driver or something?

No, you've already got that.

Are there any Pixel forums that might help you?
Sorry I haven't been able to,
Denis

JohnD said:

[EDIT]
I have plugged the phone into my Win11 laptop using the same cable and there's no problem. I'll transfer the files I need via my home network. Anyone who can throw light on what is blocking the device from being displayed on Win10 is welcome.
[/EDIT]

John,

I've only just seen that bit. Compare the Device manager entries. There'll probably be several but I'd suggest the one in Device manager, Portable devices is the most relevant one.

Denis