Win 10 not recognizing an external usb connected HDD


  1. Norfolkman22
    Posts : 11
    Windows10 Home 64bit 21H1
       New #1

    Win 10 not recognizing an external usb connected HDD


    I have an external 1TB HDD connected by usb to my Win 10 laptop. Although Windows explorer shows it's drive letter OK, it just says "Location not available" when I try to access it. Any other HDD I plug in works OK, so it is specific to this drive.

    Using AOMEI partition assistant everything looks OK. I have re-formatted it several times but still same problem. Hard drive test programs can read and write to it OK so I'm guessing it is a windows problem. I have no trouble with any other drives via USB.

    Any suggestions would be very welcome. The drive is a WD BLUE 1TB WD10JPVX
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  3. Paul Black
    Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #2

    Hello @Norfolkman22,

    I have noticed that you have NOT had ANY replies, so I thought that I would try and help.

    [1] When this happens, are there ANY Yellow Triangles in Device Manager?
    [2] Have you looked on the External HDD Manufacturers Website for ANY Updated Drivers?
    [3] Does the same problem occur if you plug the External HDD into another Computer?

    I hope this helps.
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  4. Norfolkman22
    Posts : 11
    Windows10 Home 64bit 21H1
    Thread Starter
       New #3

    Man thanks for the reply.
    I managed to get it working OK eventually. Not quite sure what it was!
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  6. Paul Black
    Posts : 18,034
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       New #4

    Hello @Norfolkman22,

    Norfolkman22 said:
    Man thanks for the reply.
    I managed to get it working OK eventually. Not quite sure what it was!
    You are VERY welcome.

    Please mark this thread as Solved.
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