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  1. Joined : Jul 2015
    PA, USA
    Posts : 462
    Windows 10 Pro (Mix of Builds) / Linux Mint
       17 Oct 2015 #11

    Finally got a chance to DL and try this, on 10565 BTW, scroll still not working. DV7-1240us.

    I may check out that 8.1 driver as well ...
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK
    Posts : 252
    windows 10
       29 Oct 2015 #12

    was hoping this would fix the scrolling fault with windows programs but can not install this update
    uninstalled the driver before trying to install this but windows came up and said the best driver already installed
    the one windows installed was back to version 10
    version 15 was on before i uninstalled it
    tried installing it manually and windows would not let it
    now managed to get version 15 reinstalled
      My System SpecsSystem Spec


  3. Joined : Jan 2015
    UK
    Posts : 252
    windows 10
       06 Nov 2015 #13

    still not working in windows latest update
      My System SpecsSystem Spec


  4. Joined : Nov 2015
    Posts : 3
    Windows 10 Home
       15 Nov 2015 #14

    I'm still unable to install latest Synaptics Touchpad Driver for Windows 10
    I have a Acer Aspire 7738G laptop which I upgraded from Win7 to Win10, the synaptics driver was still active after upgrade but Win10 does not allow to disable or update the driver.


    If i delete the Synaptics driver, Win10 always installs a PS/2-compatible mouse driver after reboot.
    I'm currently using Windows 10 Home (version 1511 build 10586.3)


    Any help welcome, thanks.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 22
    Win10 (upgrade from Win7)
       16 Nov 2015 #15

    pvdeynse said: View Post
    If i delete the Synaptics driver, Win10 always installs a PS/2-compatible mouse driver after reboot.
    I'm currently using Windows 10 Home (version 1511 build 10586.3)
    Any help welcome, thanks.
    I've had exactly the same issue on my Samsung Q330 laptop, with the initial W7>W10 upgrade, and again with the W10-1511 upgrade.

    I assume you've downloaded and are using the latest Synaptics 19.0.19.1 driver update?

    If so, what you need to do is this...

    1. Go into Device Manager, select Mouse and click update drivers, then select the following.
      1. Browse My Computer
      2. Let me pick from a list
      3. Have disk button
      4. select the folder with the new Synaptics drivers (in my case it was ..\WinWDF\x86)
      5. select synSmbDrv.inf, and install
      6. Reboot, then you will find the additional touchpad options from <WinKey+I> Mouse
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    UK
    Posts : 252
    windows 10
       16 Nov 2015 #16

    geoffers said: View Post
    I've had exactly the same issue on my Samsung Q330 laptop, with the initial W7>W10 upgrade, and again with the W10-1511 upgrade.

    I assume you've downloaded and are using the latest Synaptics 19.0.19.1 driver update?

    If so, what you need to do is this...

    1. Go into Device Manager, select Mouse and click update drivers, then select the following.
      1. Browse My Computer
      2. Let me pick from a list
      3. Have disk button
      4. select the folder with the new Synaptics drivers (in my case it was ..\WinWDF\x86)
      5. select synSmbDrv.inf, and install
      6. Reboot, then you will find the additional touchpad options from <WinKey+I> Mouse

    thanks have now got scroll working on windows programs tested edge , menu and insider hub so far all working
      My System SpecsSystem Spec


  7. Joined : Nov 2015
    Posts : 3
    Windows 10 Home
       16 Nov 2015 #17

    geoffers said: View Post
    I've had exactly the same issue on my Samsung Q330 laptop, with the initial W7>W10 upgrade, and again with the W10-1511 upgrade.

    I assume you've downloaded and are using the latest Synaptics 19.0.19.1 driver update?

    If so, what you need to do is this...

    1. Go into Device Manager, select Mouse and click update drivers, then select the following.
      1. Browse My Computer
      2. Let me pick from a list
      3. Have disk button
      4. select the folder with the new Synaptics drivers (in my case it was ..\WinWDF\x86)
      5. select synSmbDrv.inf, and install
      6. Reboot, then you will find the additional touchpad options from <WinKey+I> Mouse
    it works now, thanks
    one remark, i had to select ..\WinWDF\x64 instead of ..\WinWDF\x86
    for ..\WinWDF\x86 i got message no drivers available in this directory

    after install and reboot i'm still not able to disable the touchpad, i would like to disable when i'm using an external usb mouse.
    see below:

    Click image for larger version. 

Name:	synaptics.PNG 
Views:	90 
Size:	20.0 KB 
ID:	48644
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 22
    Win10 (upgrade from Win7)
       17 Nov 2015 #18

    pvdeynse said: View Post
    after install and reboot i'm still not able to disable the touchpad, i would like to disable when i'm using an external usb mouse.
    You should find this option on the Synaptics Touchpad settings options...

    Click image for larger version. 

Name:	touchPad.PNG 
Views:	99 
Size:	8.4 KB 
ID:	48708
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 62
    W7 x64 & W10 Pro x64 (Dual boot)
       18 Nov 2015 #19

    After updating from b. 10240 to 10586.3 ( W 10 x64), Windows installed an older version of Synaptics 19.0.15.2, before I had 19.0.19.1.
    Also now, in Device Manager, it's listed under PS/2 Port touchpad, before it was SmBus.
    Windows Update does no longer provide 19.0.19.1 driver, Why??
    What are the recommended steps to get installed manually the latest Synaptics driver because with the currently installed driver, mouse scrolling does not work for Start menu - All apps, with 19.0.19.1 it used to work.
    Also what is the name of the x64 .inf to use for update synSmbDrv.inf or SynPD.inf??
    Thank you.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 22
    Win10 (upgrade from Win7)
       18 Nov 2015 #20

    Hi Vaoi 7 - you can download the 19.0.19.1 drivers from here, then follow the instructions in post #15
    http://drivers.synaptics.com/Synapti..._PS2_SMbus.zip
      My System SpecsSystem Spec


 
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