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#1
Need Advice on Keyboard Problem
Was given a laptop to fix. It's an HP Notebook running Home 1903, build 18362.900 with 8GB of RAM. She cannot log in to Windows. It always tells her that the password is incorrect. When I connected a USB keyboard I successfully booted into Windows. Typing her password into Word Pad showed that every time she types in the first letter of her password, a 'j', what is actually entered is 'jm'. Everything else types okay until the last 4 characters, all numbers, one of which is a 5. The 5 doesn't display.
She swears that no one has ever spilled anything on the keyboard and that 'something else' is causing the problem. Is the best method here to open up the laptop, disconnect the keyboard and attempt to clean it? Or should I just go online and order her a new keyboard?