X299 Motherboard driver issue (Renesas µPD720200 USB Controller)

Hi to all,

I have recently completed a system build project and in doing so encountered a frustrating "code 10" driver error on a freshly clean installed, fully updated 64 bit Windows 10 Pro (Version 1909, OS Build 18363.565) which is 'vanilla' with no other software currently installed.

The system build is constructed around the recently released Asus Prime X299 Edition 30 motherboard and a i9-7900x CPU, this full-featured board whilst incorporating current tech advances however lacks adequate conventional USB port provision. As a result it seemed prudent to add two further Gen 1, USB 3.0 ports by way of a surplus Asus U3S6 add-on PCIe card.

I have two of these cards available (both are Rev1.0G models) one of which continues to serve me well in an aging Asus P6T7 X58 system running successfully on 64 bit Windows 10 Pro (currently 1909 as above) for many years. Both cards are fully updated to receive the latest available firmware for their respective SATA & USB controller chips. (Marvell 88SE9120-NAA2 SATA controller chip (V1.0 0.1038) and the Nec D720200F1 (Renesas µPD720200 USB xHCI) USB Controller Chip (V3.0.3.4)).

Prior to installation, both cards were successfully tested in the X58 PC before swapping them such that the original working card previously installed in the X58 was now assigned to a spare PCIe X16 rail on the X299 Edition 30 (PCIE 3.0/2.0 X16_3). A pair of SATA BluRay/DVD optical drives were attached to the SATA ports (in order to preserve the on-board SATA ports for conventional SDD/HDD's and also to supplement the Samsung NVMe drives) along with two USB flash drives attached to the card's vacant USB ports for test purposes.

Prior to test, the latest released drivers were installed and the system re-started. The SATA optical drives functioned entirely as expected and both of the attached USB Flash Drives were recognised in Windows 10 with their contents fully accessible. However despite this, 'Device Manager' reports a code 10 error for the 'Renesas Electronics USB 3.0 Host Controller' with the dreaded yellow warning triangle & it's associated exclamation mark flagged in the devices tree. The U3S6 card was removed from the system and the problem Renesas controller disappeared from Device Manager, re-insertion resulted in the return of the issue thus identifying the U3S6 card as the obvious culprit.

The Renesas device hardware ID is reported as PCI\VEN_1033&DEV_0194 and the latest driver (Renesas V2.1.39.0 - 21.08.12) was manually installed, as previously, with the earlier (fully working) X58 system from which it was removed. Accepting the MS offered alternative did not resolve the issue either so I reverted to the manually installed V2.1.39.0 Renesas driver as before but still without any success in overcoming this frustrating code 10 issue …..

Alongside Generic Hubs, the X299 Edition 30 offers native Universal Serial Bus Controller support via the ASMedia USB Root Hub (USB\ASMEDIAROOT_Hub&VID1B21&PID2142), ASMedia USB3.1 eXtensible Host Controller (PCI\VEN_1B21&DEV_2142) and Intel USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) (PCI\VEN_8086&DEV_A2AF) none of which appear to conflict with the problematic Renesas Host Controller.

I would greatly appreciate any advice/suggestions board members can offer as to why the USB ports should apparently function irrespective of the reported issue with the Renesas Host Controller, what further diagnostic steps should be performed and how best I should proceed to resolve the matter.

Many thanks in anticipation of your kind assistance,

PC Pilot

Hi to all,

I am still struggling to resolve this driver issue with the Asus U3S6 card however I wanted to share a brief update with a few more pointers which I hope will spur some helpful responses from the experts on here!

Further research has confirmed the USB functionality of the card however I am not sure whether this is at legacy (2.0) speed or at 3.0 as intended. The ports appear to have been assigned to the Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) rather than the installed (but not started - Code 10) Renesas Host Controller which perhaps suggests a driver conflict?

I am keen to explore any resolutions you may suggest and to verify that the various USB Controllers (2.0, 3.0, 3.1 and 3.2) both on the Edition 30 motherboard, the U3S6 card (and elsewhere - e.g. 5.25" card reader?) operate without conflict, independently of each other and at their optimal speed.

I look forward to your help & guidance in due course and in the meantime, I wish all forum members the very best for a Happy, Successful and Productive New Year to come!!

PC Pilot