New BD-RW drive not working

Plankton said:

Question: Do you both cables connected and firmly seated in the ports on the device itself and on the mobo? If so, try using a different port on the mobo.

Yes. I checked cables before posting here and now have rechecked. Also based on your advice I plugged to a different port on the MOBO. Still no joy.

Have I provided enough information to determine whether the BD-RW is good or bad?

I hope that I'm not wasting your time, but what disks have you tried?

I would try a CD, a DVD, and a BluRay disk. They may each have their own laser (780 nm, 670 nm, 405nm).

At a guess, it's RMA time. I hope that's possible.

Bobkn - yes, I've tried several disks.

On the BIOS question - I can't get to BIOS settings. I have another thread addressing this issue.

I have eliminated the cabling issue by hooking into a different BD-RW and the spare works fine. The new BD-RW is now outside the case where I can be sure that cabling is secure and still it doesn't read disks. So I think that I'm keying in on the drive. But I'm not sure that it's a bad drive. Are there some tests that can isolate the problem to hardware or software/firmware related?

Looks like a faulty drive

Can you upload a photo from the drive?
When u say from china what do you mean? Local store?

I ordered a different (Panasonic) drive from Amazon. Supplier was FLStore in China. The drive failed within the warranty period so I returned it. See screenshot of Amazon return notification. Seller said drive was no longer in stock so offered a new upgrade (Pioneer) so I accepted. New drive arrived yesterday and I can't get it to work. After some checking I saw that the region was not set so I chose Region 1 (USA). The screenshots at the beginning of this thread show other properties.