New
#11
Agree, sounds like a faulty drive. You might be better off asking for a more modern product which is also more likely to be shipped as new; e.g. the LG BU20N, BU50N, etc.
BTW the DVD region code has absolutely no bearing in the drive's ability to detect or read a disc.
I am also amused by drive-OS interaction resulting in it being called a "BD-RW" drive. There is no such thing as "BD-RW" in common use. It is BD-RE...