Printer keeps printing same document... Notification: error printing

kvenl · 15 Jan 2023

Hello,

looking for a solution all day, I ask you guys if you have tips or tricks for a solution.

Case:
When printing a document to my printer HP1018 (via printer server StarTech PM1115UW), the printer keeps printing that document

Analysis so far:
+ The program (Word, PDF printer or Notepad etc) gives an error like: "Print Notification. error printing document..."
+ the spool files in \windows\system32\spool\printers\ are not deleted
+ when I print a document to the print server with my Android telephone, no problem.
+ so problem must be in my Windows 10 configuration

Action so far:
Already reset and setup configuration printserver and deleted printer driver and reinstalled it

Anyone ideas?

Screenshot : while printing testpage status blinks from "Printing" to "Print error" very fast.

Cheers

Kees

Paul Black · 15 Jan 2023

Hello @kvenl,

Have you got anything in %SystemRoot%\System32\Spool\PRINTERS\ > Copy & Paste into Explorer and press Enter ?

Is so, you could Copy & Paste the following commands into a CMD Prompt and press Enter after EACH.

Code:


net stop spooler
DEL /f /s /q %SystemRoot%\System32\Spool\PRINTERS\*
net start spooler

I hope this helps.

kvenl · 15 Jan 2023

That is what I did many times to make a clear test.
It was the only way to stop the printer.
I did it by hand (not scripted) with services and then delete the files

Cheers

Kees

pepanee · 15 Jan 2023

Did you install the driver from HP's website, or Windows automatically installed it?

For whichever method of installation, uninstall, and try installing the other method.

So if Windows automatically installed the printer, uninstall it, and download the drivers from HP's site, and
If you installed the printer driver from HP's site, uninstall it and try installing it by adding a printer from within Windows.

kvenl · 16 Jan 2023

Despite my suspect to Windows 10 config, it seems te be the print server.
Android works ok, but two other Windows computer do the same.....

So the printserver will be returned....

Thank you for you thoughts.

Cheers
Kees

Paul Black · 16 Jan 2023

Hello @kvenl,

kvenl said:

Despite my suspect to Windows 10 config, it seems to be the print server.
Android works ok, but two other Windows computer do the same.....

So the printserver will be returned....

That is annoying. At least you managed to narrow it down to the cause !