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HP Envy 15 J151sa - A couple of post-upgrade issues
Hi All
Well like so many people out there I was keen to get my hands on the new Windows 10 setup and upgraded via the "Get Windows 10" app on day one. Whilst on the whole the upgrade went smoothly I have spotted a couple of problems since.
1. One of the USB 3.0 ports isn't working. The others all work fine. I've removed the drivers and restarted along with adjusting the power options to prevent the system disabling but the problem remains.
2. The wired Ethernet port isn't working and the adapter isn't showing in device manager. Also when the laptop is shut down the transmit/receive LEDs are permanently on. When the laptop is powered up they are both off.
I've used the online chat to speak to HP support and their official line is "Windows 10 is a phased rollout and we're working with the MS technicians to make the drivers available" though no idea of a time scale was given. I was then advised to revert back to Windows 8.1 for the time being, although apparently the revert back option doesn't currently work either.
Fortunately I did take the precaution of cloning the disk before doing the initial upgrade, so going back isn't too much of a hassle. I thought I'd see if anybody can offer up any workarounds I can try beforehand.
Any advice appreciated.