BSOD constant crash on new Win 10 update

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  1. Posts : 9
    10
       #1

    BSOD constant crashing on Alienware M17xR3 new Win 10 update


    Like many others, I am getting BSOD crashes after updating to Windows 10. They are happening constantly and I am getting multiple different error codes.

    I have downloaded the DM Log Collector and ran it in safe mode. I am new to this so if I have done anything wrong, please advise.

    Thanks in advance, Trevor

    PS if more information is required, please let me know.

    Attachment 27731
    Last edited by ZombieTrev; 02 Aug 2015 at 08:27. Reason: More information
      My Computer


  2. Posts : 9
    10
    Thread Starter
       #2

    Anybody?
      My Computer


  3. Posts : 1,092
    Win 10 Pro x64
       #3

    This looks like a conflict between the Killer network manager and your AV (Avast),

    Code:
    BugCheck 1E, {ffffffffc0000005, fffff800f13e3f74, fffff8032250bf88, fffff8032250b7a0}
    
    *** WARNING: Unable to verify timestamp for bflwfx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  AvastSvc.exe
    Code:
    BugCheck D1, {1, 2, 8, 1}
    
    *** WARNING: Unable to verify timestamp for bflwfx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
    
    PROCESS_NAME:  AvastSvc.exe
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  AV
    Since removing the network manager will most likely remove the driver, your best bet is removing Avast and run Defender and see if that helps.
      My Computer


  4. Posts : 9
    10
    Thread Starter
       #4

    Thank you for the reply derekimo,

    I have just uninstalled Avast and activated Defender but am still having BSOD problems.

    Anything else that I can try?

    Thanks
      My Computer


  5. Posts : 1,092
    Win 10 Pro x64
       #5

    Run the log collector again so we can have a look.
      My Computer


  6. Posts : 9
    10
    Thread Starter
       #6

    derekimo said:
    Run the log collector again so we can have a look.
    Just ran it again. Here are the files

    Attachment 27815Attachment 27815
      My Computer


  7. Posts : 1,092
    Win 10 Pro x64
       #7

    Still the same driver,

    Code:
    BugCheck FC, {ffffe000841b5040, 80000001004009e3, ffffd000a6873270, 3}
    
    *** WARNING: Unable to verify timestamp for bflwfx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
    Loaded symbol image file: bflwfx64.sys
        Image path: \SystemRoot\system32\DRIVERS\bflwfx64.sys
        Image name: bflwfx64.sys
        Timestamp:        Tue Feb 14 11:28:54 2012 (4F3AB5F6)
        CheckSum:         0001A6A6
        ImageSize:        00157000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I don't see an updated driver for that either,

    Product Support | Dell US


    Try removing this startup program from starting with windows,

    Code:
    Qualcomm Atheros Killer Network Manager  C:\PROGRA~1\QUALCO~1\KILLER~1\KILLER~1.EXE -minimized                            Public
    The driver being flagged is the bandwidth monitor driver which is part of the network manager software.
      My Computer


  8. Posts : 9
    10
    Thread Starter
       #8

    Am I correct in presuming that if I prevent the Killer Network Manager from starting then I will not be able to get online?

    *EDIT*

    I have disabled Killer Network Manager from opening on startup but still getting the errors

    I am now off to the cinema so can not upload another log file until I get back but is there anything else that I can try once I get home?

    I really need to get this sorted asI have a short film to edit. Thanks for all of your help.

    *ANOTHER EDIT*

    Just got in. Here are the new files. Cheers

    Attachment 27916
    Last edited by ZombieTrev; 02 Aug 2015 at 17:15. Reason: Update
      My Computer


  9. Posts : 1,092
    Win 10 Pro x64
       #9

    When you edit a post there is no notification so just make a new post.

    Your latest two dumps show the Avast driver,

    Code:
    BugCheck D1, {ffffffff00000000, 2, 0, fffff801434668d1}
    
    *** WARNING: Unable to verify timestamp for aswStm.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
    Did you reinstall it? Uninstall it using the uninstall tool,

    Avast Uninstall Utility | Download aswClear for Avast Removal
      My Computer


  10. Posts : 9
    10
    Thread Starter
       #10

    When deleting the first time, I clicked uninstall Avast in the Avast folder option from the start menu.

    I didn't reinstall it, but I am guessing that it did not fully uninstall? Anyway, I have now ran the Avast Uninstall Utility that you linked me to, but am still getting BSOD. Will post the logs again below.

    I also just searched for Avast in drive C and got about 40 results. Should I delete everything in the search results?

    Attachment 28024

    Attachment 28025
      My Computer


 

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