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  1. Join Date : Dec 2016
    Posts : 10
    Windows 10
       4 Days Ago #1

    BSOD and reboot every 24 hours and 16 minutes


    A few months ago my desktop began rebooting on its own. I cannot relate the start of the problem to any hardware or software change. After monitoring the reboots in the Event Viewer, it struck me that they seemed to occur on a fairly standard frequency. If I do not manually reboot my system, the reboots occur every 24 hours and 16 minutes (plus or minus maybe 10 seconds). If I do manually reboot my system, the reboot frequency is disturbed for that day, only to resume the next day and resume the 24 hour and 16 minute frequency. It appears as if the manual reboot resets the clock for the reboots and they resume at a different time of day.

    I have observed the reboots on a few occasions and they are proceeded by the BSOD. The message is "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." The stopcode shows as "DPC Watchdog Violation".

    A description in the Reliabilty Monitor of last night's reboot event shows:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\113016-18859-01.dmp. Report Id: 34b4d85f-b1fb-4969-9a40-2a9d8d61e14c.

    I have removed Norton and run with Windows Defender for awhile, but it had no impact on the problem. Norton has since been reinstalled.

    I see no flags in the Device Manager.

    My display driver has been updated to the latest version from the Nvidia site.

    Any help to get this fixed would be much appreciated.
    BSOD and reboot every 24 hours and 16 minutes Attached Files
      My System SpecsSystem Spec


  2. Join Date : Jan 2016
    Posts : 335
    windows 10 Pro
       4 Days Ago #2

    This a known problem with Norton and a certain windows 10 version.
    There is a fix.

    problem now solved by microsoft with build 14.342 and update KB3158988
    And i confirmed now Norton perfectly works
    see this thread on the Norton forum Windows 10 Build 14316 - constant unexpected reboot | Norton Community
      My System SpecsSystem Spec


  3. Join Date : Dec 2016
    Posts : 10
    Windows 10
       4 Days Ago #3

    But I had the problem even after using the Norton Removal Tool. After having removed Norton and started running with Windows Defender, the reboots continued daily for the next 7 days until I interrupted them with a manual reboot. I then reinstalled Norton. Besides removing it again, is there some way that I can prove that Norton is causing the problem?
      My System SpecsSystem Spec


  4. Join Date : Dec 2016
    Posts : 10
    Windows 10
       4 Days Ago #4

    I just saw on another forum a suggestion to turn on silent mode in Norton and keep resetting it every 24 hours. I will try this to see if my computer avoids the reboot that will likely occur next around 7:13 tonight.
      My System SpecsSystem Spec


  5. Join Date : Jan 2016
    Posts : 335
    windows 10 Pro
       4 Days Ago #5

    I expect that your build is good , you have a higher build(14393) (14393.rs1_release_inmarket.161102-0100)

    But you need to installl/update KB3158988 (through windows update), that should fixed this problem, according to that forum post.
    It could be that this KB now is part of a cumulative update.
    Do you have all the windows updates installed.

    Is your version of Norton update to date and all the patches from Norton installed.
    Last edited by lifetec; 4 Days Ago at 14:24.
      My System SpecsSystem Spec


  6. Join Date : Dec 2016
    Posts : 10
    Windows 10
       4 Days Ago #6

    I looked at Windows Update, and a check concludes that my system is up to date. However, in checking the update history to find out if KB3158988 had been installed yet, it shows "No updates have been installed yet". Very peculiar. Might you suggest some other way that I can guarantee that KB3158988 is installed?

    Regarding the Norton version, it is 22.8.1.14.

    Thanks for your help.
      My System SpecsSystem Spec


  7. Join Date : Dec 2016
    Posts : 10
    Windows 10
       4 Days Ago #7

    Regarding the update of Norton, I just ran LiveUpdate, and it did install some sort of patch. I couldn't find anywhere where the patch was defined.
      My System SpecsSystem Spec


  8. Join Date : Dec 2016
    Posts : 10
    Windows 10
       4 Days Ago #8

    I just checked Control Panel / Programs and Features / Installed Updates. It shows(7) Windows updates dating back to 9/25/16, with the oldest update being KB3176935. I can't see if KB3158988 has been installed.
      My System SpecsSystem Spec


  9. Join Date : Jan 2016
    Posts : 335
    windows 10 Pro
       4 Days Ago #9

    When did this problem started was this before the Anniversary Edition upgrade of your system.

    You would expect that this certain KB would now be included in the anniversary edition and the problem be fixed.
      My System SpecsSystem Spec


  10. Join Date : Dec 2016
    Posts : 10
    Windows 10
       4 Days Ago #10

    I don't know exactly when the Anniversary Edition was rolled out (I'm assuming in August), but my best guess would be that my computer was running fine before the Anniversary Edition, and the Anniversary Edition may have been the trigger for the problem. I don't know exactly when my problem began, but it's been on-going for the last couple of months.
      My System SpecsSystem Spec


 
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