1. Joined : Nov 2016
    Posts : 2
    Windows 10
       1 Week Ago #1

    BSOD when PC is idle, caused by ntoskrnl.exe and NETIO.SYS


    A friend of mine has been having some trouble with BSODs recently, I have been attempting to assist them with their issue. Recently we have used Windows 10's "Reset" feature selecting all options to remove all files from both the boot SSD and storage HDD in an effort to try and start fresh. Unfortunately since resetting Windows, three BSODs have occurred. Each BSOD that has occurred has happened while the PC has been left on to download games and other large files. I would be very appreciative of any help that anyone could give me with fixing this issue.
    BSOD when PC is idle, caused by ntoskrnl.exe and NETIO.SYS Attached Files
      My System SpecsSystem Spec

  2. Joined : Jan 2016
    Posts : 348
    windows 10 Pro
       1 Week Ago #2

    Start with checking/repairing your windows system files.
    Use SFC to check and repair windows systemfiles.

    See this tutorial SFC Command - Run in Windows 10
    If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 times restarting the PC after each time to completely fix everything that it's able to.

    If not, then run the Dism /Online /Cleanup-Image /RestoreHealth command to repair any component store corruption, restart the PC afterwards, and try the sfc /scannow command again.
      My System SpecsSystem Spec

  3.    1 Week Ago #3

    So i can't make out if your OS is a Genuine one , but i can't confirm it isn't so i'm going to TRY and help you.
    The 3 DMP files you gave show different issues. One with bcmwl63a.sys, another with nvlddmkm.sys

    Driver Reference Table --> Broadcom 802.11 Network Adapter wireless driver

    Driver Reference Table --> nVidia Video drivers

    Now they all have one thing in common, they seem to be busy handling USB

    USBXHCI, USBSTOR.SYS are all over the place.

    Now i've know laptops having issues with these files due to docking stations for instance.

    So what i would try to do is,

    fix broadcom driver, fix nvidia drivers.

    unplug as many unneeded USB devices you can

    then run driver verifier and see what happens.
    A tutorial can be found at : Driver Verifier - Enable and Disable in Windows 10 - Windows 10 Forums
    If your system is stable, then re-enter one USB device at a time, see what happens.

      My System SpecsSystem Spec

  4. Joined : Nov 2016
    Posts : 2
    Windows 10
       1 Week Ago #4

    Thanks very much for both of your replies.
    @lifetec: We'll start by doing what you've recommended. EDIT: No errors were found.

    @zztemp: The OS my buddy has installed was installed from a Windows 10 installation disc bought retail, so I'd hope that it was genuine...

    The Broadcom drivers come from the Asus PCE-AC68 Wireless Adapter's driver installation. The drivers were fully uninstalled then reinstalled from the Asus website, using the newest version. Searching reveals that other Windows 10 users have had problems with this device and it's newer drivers, so we'll try out the older drivers recommended in the link.

    As for the Nvidia driver showing up, I find that odd because we also did a full uninstall and reinstall of the newest Nvidia GPU drivers, directly downloaded from Nvidia's website. However we will do another full reinstall of those to cover everything you have mentioned. EDIT: Driver Verifier confirms an issue with with the GPU driver (System_Thread_Exception_Not Handled). I find this utterly perplexing because as far as I know the proper driver was installed. There may however have been user error involved with the download/installation.

    We believe the crash caused by USBXHCI was a faulty external USB storage device that was plugged in at the time. EDIT: Could be related to a USB headset's software (Logitech). Driver Verifier crashes on HIDCLASS.sys (USB Driver). Removing the installed Logitech Gaming Software allows the system to operate outside of Safe Mode for longer than 10sec (with Driver Verifier enabled). Other people have this issue.

    I have a feeling (and I hope) that the issues might be being caused by the Asus Wireless adapter, so we will try the older drivers and see how that goes. I will report back with any news. It may be this along with a bunch of other things.

    Thanks again for your help.

    EDIT: As of right now we have reinstalled the network adapter's drivers, GPU drivers and have decided not to install the Logitech Gaming Software. We are going operate the PC as normal for a day or two and see if any more crashes happen.
    Last edited by DahrkE; 1 Week Ago at 23:13.
      My System SpecsSystem Spec

  5.    1 Week Ago #5

    Sorry dude , swamped with work atm. Your approach seems a good way to go.
    I'll be checking in later to see how you guys are doing.
      My System SpecsSystem Spec

  6.    6 Days Ago #6

    so, how is the pc, more stable?
      My System SpecsSystem Spec


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