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  1. Joined : Nov 2016
    Posts : 12
    Windows 10
       2 Weeks Ago #1

    Want to debug and learn how to debug Windows 10 BSOD on Dell Latitude


    I recently did an inplace update of Windows 7 pro to Windows 10. This is a fairly new Dell laptop but after a number of months working fine, I started to get BSODs in Windows 7. My hope was that the Windows 10 upgrade would solve the BSOD issues, but they continue.

    At this point, I realize I need help from some genius out there. I tried using the awesome instructions on this site to install WinDBG and analyze a mini-dump file from the laptop and here are the results below. If you can help me get back to a steady state with this laptop, I honest cannot even tell you how incredibly grateful I will be:

    My WinDBG results so far are attached as a separate file, along with my TenForums.com zip file about my system. Even though tablet is in the laptop name, it's not a tablet.

    Thank you so much for being the kind of people who help other people. So great.
    Want to debug and learn how to debug Windows 10 BSOD on Dell Latitude Attached Files
      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 1,713
    64bit Win 10 Pro ver 1607 Build 14393.447
       2 Weeks Ago #2

    Hello and welcome to TenForums

    I ran WinDBG and it revealed the following:

    BugCheck 154, {ffffad010c31d000, ffff9b81410a9420, 2, 0}
    Probably caused by : hardware_disk

    UNEXPECTED_STORE_EXCEPTION (154)
    The store component caught an unexpected exception.
    Arguments:
    Arg1: ffffad010c31d000, Pointer to the store context or data manager
    Arg2: ffff9b81410a9420, Exception information
    Arg3: 0000000000000002, Reserved
    Arg4: 0000000000000000, Reserved

    This would suggest you should perform further diagnostics on your hard disk, use the DELL diagnostics tool to see if that reveals anything.

    I noticed that your analysis had lots of errors due to the lack of symbols being downloaded. Make sure your reference to the symbol server is correct in the Symbol File path. I use:
    Code:
    https://msdl.microsoft.com/download/symbols
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 12
    Windows 10
       2 Weeks Ago #3

    Thanks. This is my symbol path: srv*c:\SymCache*http//msdl.microsoft.com/download/symbols

    I have not used that tool. Thanks for pointing it out to me. I have run CHKDSK, SFC and all the on-laptop Dell diagnostics tools in the brief scan mode. I'll try the long scan mode.

    My understanding of WinDBG is that if I had had all the symbols working, then I would have gotten more debug info that I have in the file I shared. Is that correct? If so, and if my symbol path is correct, what would the next thing be to look at in troubleshoot my access to the needed symbols. Also, would it make sense for me to just upload the .dmp file and have somebody give me a fish (quick expert look) while I am learning to fish?

    Thanks again for the help! Much appreciated.
      My System SpecsSystem Spec


  4. Joined : Nov 2016
    Posts : 12
    Windows 10
       1 Week Ago #4

    Not making much progress


    I've had no luck in getting WinDBG to have all the needed symbols and the online Dell diagnostics didn't indicate any problem...and yet still a BSOD every other day on this Dell Latitude E7270.

    I've attached two minidump files.

    Could somebody who does have a working WinDBG with all the Windows 10 symbols process these two .dmp files for me and see if there are any specifics regarding the BSOD cause?

    I would be very grateful.
    Want to debug and learn how to debug Windows 10 BSOD on Dell Latitude Attached Files
      My System SpecsSystem Spec


  5. Joined : Nov 2016
    Posts : 12
    Windows 10
       1 Week Ago #5

    These are my device drivers if that is helpful. Thanks in advance to anybody who will look at my minidump files with WinDBG and help me solve this BSOD. If there is a site where I can pay somebody to do this, let me know. Dell support is worthless, and I don't think I'll get much better from Microsoft.


    Code:
    1: kd> lmtsmn
    start             end                 module name
    fffff80f`46f20000 fffff80f`46fd3000   ACPI     ACPI.sys     Fri Jul 15 21:10:47 2016 (578997A7)
    fffff80f`46ee0000 fffff80f`46f03000   acpiex   acpiex.sys   Fri Jul 15 21:28:23 2016 (57899BC7)
    fffff80f`4bac0000 fffff80f`4bacb000   acpipagr acpipagr.sys Fri Jul 15 21:29:00 2016 (57899BEC)
    fffff80f`49f60000 fffff80f`49ff5000   afd      afd.sys      Fri Oct 14 22:53:45 2016 (5801A849)
    fffff80f`4d030000 fffff80f`4d057000   AgileVpn AgileVpn.sys Fri Jul 15 21:27:00 2016 (57899B74)
    fffff80f`47fc0000 fffff80f`47fff000   ahcache  ahcache.sys  Fri Oct 14 22:31:36 2016 (5801A318)
    fffff80f`4c3f0000 fffff80f`4c487000   Apfiltr  Apfiltr.sys  Mon Apr 18 07:56:02 2016 (5714D962)
    ffffc9c9`027e0000 ffffc9c9`02841000   ATMFD    ATMFD.DLL    unavailable (00000000)
    fffff80f`498c0000 fffff80f`498d4000   BasicDisplay BasicDisplay.sys Fri Jul 15 21:28:02 2016 (57899BB2)
    fffff80f`49900000 fffff80f`49912000   BasicRender BasicRender.sys Fri Jul 15 21:28:14 2016 (57899BBE)
    fffff80f`4baf0000 fffff80f`4bafe000   BATTC    BATTC.SYS    Fri Jul 15 21:27:33 2016 (57899B95)
    fffff80f`498b0000 fffff80f`498ba000   Beep     Beep.SYS     Fri Jul 15 21:22:02 2016 (57899A4A)
    fffff80f`46ac0000 fffff80f`46acc000   BOOTVID  BOOTVID.dll  Fri Jul 15 21:10:37 2016 (5789979D)
    fffff80f`4caa0000 fffff80f`4cac2000   bowser   bowser.sys   Wed Nov  2 05:23:23 2016 (5819BE9B)
    fffff80f`4c230000 fffff80f`4c323000   bthport  bthport.sys  Fri Oct 14 22:50:42 2016 (5801A792)
    fffff80f`4c1f0000 fffff80f`4c20c000   BTHUSB   BTHUSB.sys   Sat Aug 20 00:15:05 2016 (57B7E759)
    ffffc9c9`027a0000 ffffc9c9`027e0000   cdd      cdd.dll      unavailable (00000000)
    fffff80f`47130000 fffff80f`47149000   CEA      CEA.sys      Fri Jul 15 21:28:38 2016 (57899BD6)
    fffff80f`46ca0000 fffff80f`46d40000   CI       CI.dll       Thu Sep 15 11:40:08 2016 (57DACEE8)
    fffff80f`481d0000 fffff80f`48232000   CLASSPNP CLASSPNP.SYS Tue Sep  6 23:33:32 2016 (57CF989C)
    fffff80f`46a00000 fffff80f`46a63000   CLFS     CLFS.SYS     Wed Nov  2 05:12:36 2016 (5819BC14)
    fffff80f`46bd0000 fffff80f`46c80000   clipsp   clipsp.sys   Tue Sep  6 23:57:27 2016 (57CF9E37)
    fffff80f`4bae0000 fffff80f`4baee000   CmBatt   CmBatt.sys   Fri Jul 15 21:28:28 2016 (57899BCC)
    fffff80f`480a0000 fffff80f`48109000   CmgCrypt CmgCrypt.SYS Tue Jul 10 18:04:49 2012 (4FFCB511)
    fffff80f`46c80000 fffff80f`46c8d000   cmimcext cmimcext.sys Thu Sep 15 11:15:09 2016 (57DAC90D)
    fffff80f`46d40000 fffff80f`46ddc000   cng      cng.sys      Fri Aug  5 22:38:01 2016 (57A55B99)
    fffff80f`478b0000 fffff80f`478c1000   CompositeBus CompositeBus.sys Fri Jul 15 21:20:11 2016 (578999DB)
    fffff80f`4c950000 fffff80f`4c962000   condrv   condrv.sys   Fri Jul 15 21:10:38 2016 (5789979E)
    fffff80f`48260000 fffff80f`48279000   crashdmp crashdmp.sys Fri Oct 14 22:46:27 2016 (5801A693)
    fffff80f`47620000 fffff80f`476ae000   csc      csc.sys      Fri Jul 15 21:22:28 2016 (57899A64)
    fffff80f`4c110000 fffff80f`4c123000   cvusbdrv cvusbdrv.sys Mon Jul 18 16:14:33 2016 (578D46B9)
    fffff80f`49830000 fffff80f`49892000   CyProtectDrv64 CyProtectDrv64.sys Mon Jan  4 12:34:01 2016 (568ABB19)
    fffff80f`4bc40000 fffff80f`4bc4a000   DDDriver64Dcsa DDDriver64Dcsa.sys Wed May 28 14:58:54 2014 (53863FFE)
    fffff80f`4bc30000 fffff80f`4bc3b000   DellProf DellProf.sys Wed May 13 09:17:19 2015 (55535CEF)
    fffff80f`4bb10000 fffff80f`4bb1a000   DellRbtn DellRbtn.sys Fri Aug  3 16:32:54 2012 (501C4386)
    fffff80f`4bb00000 fffff80f`4bb0a000   DellRctl DellRctl.sys Fri Mar 11 00:19:33 2016 (56E26375)
    fffff80f`489c0000 fffff80f`489ea000   dfsc     dfsc.sys     Wed Oct  5 04:34:11 2016 (57F4C913)
    fffff80f`481b0000 fffff80f`481ce000   disk     disk.sys     Fri Jul 15 21:10:52 2016 (578997AC)
    fffff80f`4b0a0000 fffff80f`4b0af000   dptf_acpi dptf_acpi.sys Fri Oct 23 14:24:17 2015 (562A8961)
    fffff80f`4b8e0000 fffff80f`4b8ef000   dptf_cpu dptf_cpu.sys Fri Oct 23 14:24:21 2015 (562A8965)
    fffff80f`4c560000 fffff80f`4c581000   drmk     drmk.sys     Fri Jul 15 21:27:13 2016 (57899B81)
    fffff80f`4c3d0000 fffff80f`4c3df000   dump_diskdump dump_diskdump.sys Fri Jul 15 21:21:57 2016 (57899A45)
    fffff80f`4c330000 fffff80f`4c34d000   dump_dumpfve dump_dumpfve.sys Fri Jul 15 21:27:46 2016 (57899BA2)
    fffff80f`49990000 fffff80f`49f02000   dump_iaStorA dump_iaStorA.sys Wed Jul 22 03:42:17 2015 (55AF5769)
    fffff80f`482a0000 fffff80f`484be000   dxgkrnl  dxgkrnl.sys  Fri Oct 14 22:36:30 2016 (5801A43E)
    fffff80f`4d470000 fffff80f`4d517000   dxgmms2  dxgmms2.sys  Fri Oct 14 22:53:08 2016 (5801A824)
    fffff80f`4ba00000 fffff80f`4ba85000   e1d65x64 e1d65x64.sys Thu Jun 18 11:37:56 2015 (5582F3E4)
    fffff80f`47ee0000 fffff80f`47efc000   EhStorClass EhStorClass.sys Fri Jul 15 21:18:35 2016 (5789997B)
    fffff80f`4c900000 fffff80f`4c942000   esif_lf  esif_lf.sys  Fri Oct 23 14:24:35 2015 (562A8973)
    fffff80f`4cf90000 fffff80f`4cfeb000   fastfat  fastfat.SYS  Fri Jul 15 21:21:43 2016 (57899A37)
    fffff80f`49800000 fffff80f`4981d000   filecrypt filecrypt.sys Fri Jul 15 21:22:39 2016 (57899A6F)
    fffff80f`47f00000 fffff80f`47f19000   fileinfo fileinfo.sys Fri Jul 15 21:26:05 2016 (57899B3D)
    fffff80f`46ad0000 fffff80f`46b32000   FLTMGR   FLTMGR.SYS   Fri Jul 15 21:10:45 2016 (578997A5)
    fffff80f`47fb0000 fffff80f`47fbd000   Fs_Rec   Fs_Rec.sys   Fri Jul 15 21:10:37 2016 (5789979D)
    fffff80f`488f0000 fffff80f`48993000   fvevol   fvevol.sys   Thu Sep 15 11:36:20 2016 (57DACE04)
    fffff80f`48850000 fffff80f`488b9000   fwpkclnt fwpkclnt.sys Fri Oct 14 22:53:56 2016 (5801A854)
    fffff80f`489b0000 fffff80f`489ba000   gpuenergydrv gpuenergydrv.sys Fri Jul 15 21:28:09 2016 (57899BB9)
    fffff802`5c614000 fffff802`5c689000   hal      hal.dll      Thu Sep 15 11:15:22 2016 (57DAC91A)
    fffff80f`4c4d0000 fffff80f`4c4eb000   HDAudBus HDAudBus.sys Fri Jul 15 21:27:11 2016 (57899B7F)
    fffff80f`4bb30000 fffff80f`4bb5f000   HIDCLASS HIDCLASS.SYS Fri Oct 14 22:55:48 2016 (5801A8C4)
    fffff80f`4bb60000 fffff80f`4bb72000   HIDPARSE HIDPARSE.SYS Fri Aug  5 22:46:37 2016 (57A55D9D)
    fffff80f`4c7e0000 fffff80f`4c8f2000   HTTP     HTTP.sys     Fri Oct 14 22:41:03 2016 (5801A54F)
    fffff80f`4b0b0000 fffff80f`4b0d2000   i8042prt i8042prt.sys Fri Jul 15 21:26:25 2016 (57899B51)
    fffff80f`478d0000 fffff80f`47e42000   iaStorA  iaStorA.sys  Wed Jul 22 03:42:17 2015 (55AF5769)
    fffff80f`4c130000 fffff80f`4c1e1000   ibtusb   ibtusb.sys   Fri Sep  2 14:36:00 2016 (57C9D4A0)
    fffff80f`4b110000 fffff80f`4b8d1000   igdkmd64 igdkmd64.sys Thu Sep 29 09:43:27 2016 (57ED288F)
    fffff80f`4bfd0000 fffff80f`4c097000   IntcDAud IntcDAud.sys Mon Jun 27 08:35:53 2016 (57712BB9)
    fffff80f`47000000 fffff80f`47011000   intelpep intelpep.sys Fri Jul 15 21:18:27 2016 (57899973)
    fffff80f`4ba90000 fffff80f`4babb000   intelppm intelppm.sys Fri Jul 15 21:10:43 2016 (578997A3)
    fffff80f`48190000 fffff80f`481a0000   iorate   iorate.sys   Wed Nov  2 05:12:31 2016 (5819BC0F)
    fffff80f`4b0e0000 fffff80f`4b0f3000   kbdclass kbdclass.sys Fri Jul 15 21:26:27 2016 (57899B53)
    fffff802`5b2f7000 fffff802`5b302000   kd       kd.dll       Fri Jul 15 21:29:16 2016 (57899BFC)
    fffff80f`481a0000 fffff80f`481ae000   kdnic    kdnic.sys    Fri Jul 15 21:28:28 2016 (57899BCC)
    fffff80f`4c590000 fffff80f`4c5f8000   ks       ks.sys       Fri Jul 15 21:24:18 2016 (57899AD2)
    fffff80f`46ba0000 fffff80f`46bc8000   ksecdd   ksecdd.sys   Wed Sep  7 00:00:34 2016 (57CF9EF2)
    fffff80f`47880000 fffff80f`478b0000   ksecpkg  ksecpkg.sys  Fri Aug  5 22:44:30 2016 (57A55D1E)
    fffff80f`4bfc0000 fffff80f`4bfce000   ksthunk  ksthunk.sys  Fri Jul 15 21:28:56 2016 (57899BE8)
    fffff80f`4c6b0000 fffff80f`4c6c6000   lltdio   lltdio.sys   Fri Jul 15 21:27:11 2016 (57899B7F)
    fffff80f`4d540000 fffff80f`4d566000   luafv    luafv.sys    Fri Jul 15 21:21:48 2016 (57899A3C)
    fffff80f`47700000 fffff80f`4778e000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Fri Jul 15 21:28:05 2016 (57899BB5)
    fffff80f`4d5d0000 fffff80f`4d5e4000   mmcss    mmcss.sys    Fri Jul 15 21:20:45 2016 (578999FD)
    fffff80f`4c620000 fffff80f`4c630000   monitor  monitor.sys  Fri Jul 15 21:28:26 2016 (57899BCA)
    fffff80f`4c490000 fffff80f`4c4a2000   mouclass mouclass.sys Fri Jul 15 21:26:40 2016 (57899B60)
    fffff80f`47290000 fffff80f`472ae000   mountmgr mountmgr.sys Fri Jul 15 21:10:42 2016 (578997A2)
    fffff80f`4cbc0000 fffff80f`4cbd9000   mpsdrv   mpsdrv.sys   Fri Jul 15 21:27:16 2016 (57899B84)
    fffff80f`4cd40000 fffff80f`4cd72000   mqac     mqac.sys     Fri Jul 15 21:27:20 2016 (57899B88)
    fffff80f`4cb00000 fffff80f`4cb75000   mrxsmb   mrxsmb.sys   Tue Sep  6 23:48:56 2016 (57CF9C38)
    fffff80f`4ccf0000 fffff80f`4cd3d000   mrxsmb10 mrxsmb10.sys Tue Sep  6 23:50:18 2016 (57CF9C8A)
    fffff80f`4cb80000 fffff80f`4cbbb000   mrxsmb20 mrxsmb20.sys Thu Sep 15 11:30:52 2016 (57DACCBC)
    fffff80f`49940000 fffff80f`49950000   Msfs     Msfs.SYS     unavailable (00000000)
    fffff80f`4bb20000 fffff80f`4bb2b000   mshidkmdf mshidkmdf.sys Fri Jul 15 21:27:13 2016 (57899B81)
    fffff80f`47070000 fffff80f`4707b000   msisadrv msisadrv.sys Fri Jul 15 21:28:51 2016 (57899BE3)
    fffff80f`4c6d0000 fffff80f`4c6e8000   mslldp   mslldp.sys   Fri Jul 15 21:28:24 2016 (57899BC8)
    fffff80f`46b40000 fffff80f`46b9d000   msrpc    msrpc.sys    Fri Jul 15 21:23:06 2016 (57899A8A)
    fffff80f`485c0000 fffff80f`485d0000   mssmbios mssmbios.sys Fri Jul 15 21:26:00 2016 (57899B38)
    fffff80f`48160000 fffff80f`48185000   mup      mup.sys      Fri Jul 15 21:11:22 2016 (578997CA)
    fffff80f`474f0000 fffff80f`47618000   ndis     ndis.sys     Wed Oct  5 04:19:09 2016 (57F4C58D)
    fffff80f`4d0c0000 fffff80f`4d0ce000   ndistapi ndistapi.sys Fri Jul 15 21:28:48 2016 (57899BE0)
    fffff80f`4c730000 fffff80f`4c746000   ndisuio  ndisuio.sys  Fri Jul 15 21:26:32 2016 (57899B58)
    fffff80f`4bc10000 fffff80f`4bc1d000   NdisVirtualBus NdisVirtualBus.sys Fri Jul 15 21:26:32 2016 (57899B58)
    fffff80f`4d0d0000 fffff80f`4d106000   ndiswan  ndiswan.sys  Fri Jul 15 21:25:29 2016 (57899B19)
    fffff80f`4d010000 fffff80f`4d025000   NDProxy  NDProxy.sys  Fri Jul 15 21:28:38 2016 (57899BD6)
    fffff80f`4cd80000 fffff80f`4cda6000   Ndu      Ndu.sys      Fri Jul 15 21:26:12 2016 (57899B44)
    fffff80f`497e0000 fffff80f`497f2000   netbios  netbios.sys  Fri Jul 15 21:27:18 2016 (57899B86)
    fffff80f`49f10000 fffff80f`49f5b000   netbt    netbt.sys    Fri Jul 15 21:25:07 2016 (57899B03)
    fffff80f`47800000 fffff80f`47879000   NETIO    NETIO.SYS    Fri Jul 15 21:26:08 2016 (57899B40)
    fffff80f`4a800000 fffff80f`4af02000   Netwtw04 Netwtw04.sys Thu Feb 25 12:26:53 2016 (56CF476D)
    fffff80f`49920000 fffff80f`49939000   Npfs     Npfs.SYS     Fri Jul 15 21:10:38 2016 (5789979E)
    fffff80f`485b0000 fffff80f`485bd000   npsvctrig npsvctrig.sys Fri Jul 15 21:28:33 2016 (57899BD1)
    fffff80f`48590000 fffff80f`485a1000   nsiproxy nsiproxy.sys Fri Jul 15 21:26:45 2016 (57899B65)
    fffff802`5c689000 fffff802`5cea9000   nt       ntkrnlmp.exe Wed Nov  2 05:17:03 2016 (5819BD1F)
    fffff80f`472b0000 fffff80f`474e2000   NTFS     NTFS.sys     Wed Nov  2 05:15:32 2016 (5819BCC4)
    fffff80f`46c90000 fffff80f`46c9c000   ntosext  ntosext.sys  Fri Jul 15 21:10:37 2016 (5789979D)
    fffff80f`498a0000 fffff80f`498aa000   Null     Null.SYS     unavailable (00000000)
    fffff80f`4c750000 fffff80f`4c7d9000   nwifi    nwifi.sys    Fri Jul 15 21:25:03 2016 (57899AFF)
    fffff80f`484c0000 fffff80f`484eb000   pacer    pacer.sys    Fri Jul 15 21:25:21 2016 (57899B11)
    fffff80f`4c4b0000 fffff80f`4c4ce000   parport  parport.sys  Fri Jul 15 21:26:54 2016 (57899B6E)
    fffff80f`47150000 fffff80f`47174000   partmgr  partmgr.sys  Thu Sep 15 11:15:19 2016 (57DAC917)
    fffff80f`47080000 fffff80f`470d7000   pci      pci.sys      Fri Oct 14 22:49:22 2016 (5801A742)
    fffff80f`47050000 fffff80f`47062000   pcw      pcw.sys      Fri Jul 15 21:10:37 2016 (5789979D)
    fffff80f`47100000 fffff80f`47121000   pdc      pdc.sys      Fri Aug 19 23:51:30 2016 (57B7E1D2)
    fffff80f`4cdb0000 fffff80f`4ce72000   peauth   peauth.sys   Fri Jul 15 21:24:39 2016 (57899AE7)
    fffff80f`4c4f0000 fffff80f`4c551000   portcls  portcls.sys  Fri Jul 15 21:25:10 2016 (57899B06)
    fffff80f`46aa0000 fffff80f`46ab7000   PSHED    PSHED.dll    Fri Jul 15 21:10:44 2016 (578997A4)
    fffff80f`4d060000 fffff80f`4d080000   rasl2tp  rasl2tp.sys  Fri Jul 15 21:27:35 2016 (57899B97)
    fffff80f`4d0a0000 fffff80f`4d0bb000   raspppoe raspppoe.sys Fri Jul 15 21:28:21 2016 (57899BC5)
    fffff80f`4d080000 fffff80f`4d09f000   raspptp  raspptp.sys  Fri Jul 15 21:28:13 2016 (57899BBD)
    fffff80f`4cff0000 fffff80f`4d00a000   rassstp  rassstp.sys  Fri Jul 15 21:27:11 2016 (57899B7F)
    fffff80f`48510000 fffff80f`48585000   rdbss    rdbss.sys    Thu Sep 15 11:23:45 2016 (57DACB11)
    fffff80f`4bc50000 fffff80f`4bc5e000   rdpbus   rdpbus.sys   Fri Jul 15 21:11:15 2016 (578997C3)
    fffff80f`48110000 fffff80f`48158000   rdyboost rdyboost.sys Fri Jul 15 21:25:16 2016 (57899B0C)
    fffff80f`4c600000 fffff80f`4c618000   registry registry.sys Fri Jul 15 21:27:04 2016 (57899B78)
    fffff80f`4c6f0000 fffff80f`4c70a000   rspndr   rspndr.sys   Fri Jul 15 21:27:29 2016 (57899B91)
    fffff80f`4bcf0000 fffff80f`4bfb3000   RTDVHD64 RTDVHD64.sys Sun Aug 14 22:37:45 2016 (57B13909)
    fffff80f`4afe0000 fffff80f`4b09e000   RtsPer   RtsPer.sys   Tue Aug  4 03:53:27 2015 (55C07D87)
    fffff80f`4c690000 fffff80f`4c6a3000   scfilter scfilter.sys Fri Jul 15 21:27:15 2016 (57899B83)
    fffff80f`48070000 fffff80f`48096000   SEDFilter SEDFilter.sys Wed Jan 20 17:21:44 2016 (56A01688)
    fffff80f`4b9d0000 fffff80f`4b9df000   serenum  serenum.sys  Fri Jul 15 21:29:05 2016 (57899BF1)
    fffff80f`484f0000 fffff80f`4850b000   serial   serial.sys   Fri Jul 15 21:28:29 2016 (57899BCD)
    fffff80f`47180000 fffff80f`4720d000   spaceport spaceport.sys Fri Oct 14 22:46:37 2016 (5801A69D)
    fffff80f`4ce80000 fffff80f`4cf0c000   srv      srv.sys      Tue Sep  6 23:49:09 2016 (57CF9C45)
    fffff80f`4cc30000 fffff80f`4cce4000   srv2     srv2.sys     Thu Sep 15 11:30:41 2016 (57DACCB1)
    fffff80f`4cbe0000 fffff80f`4cc24000   srvnet   srvnet.sys   Tue Sep  6 23:45:09 2016 (57CF9B55)
    fffff80f`47e50000 fffff80f`47ed2000   storport storport.sys Fri Oct 14 22:45:16 2016 (5801A64C)
    fffff80f`4d590000 fffff80f`4d5a9000   storqosflt storqosflt.sys Fri Jul 15 21:26:43 2016 (57899B63)
    fffff80f`4bc20000 fffff80f`4bc2c000   swenum   swenum.sys   Fri Jul 15 21:28:55 2016 (57899BE7)
    fffff80f`49820000 fffff80f`4982e000   tbs      tbs.sys      Fri Jul 15 21:27:47 2016 (57899BA3)
    fffff80f`485d0000 fffff80f`48848000   tcpip    tcpip.sys    Fri Oct 14 22:32:46 2016 (5801A35E)
    fffff80f`4cf10000 fffff80f`4cf24000   tcpipreg tcpipreg.sys Fri Jul 15 21:25:32 2016 (57899B1C)
    fffff80f`49980000 fffff80f`49990000   TDI      TDI.SYS      Fri Jul 15 21:28:10 2016 (57899BBA)
    fffff80f`49950000 fffff80f`49973000   tdx      tdx.sys      Fri Jul 15 21:27:16 2016 (57899B84)
    fffff80f`4b9a0000 fffff80f`4b9d0000   TeeDriverW8x64 TeeDriverW8x64.sys Mon Aug 31 14:49:07 2015 (55E4AFB3)
    fffff80f`46a70000 fffff80f`46a95000   tm       tm.sys       Wed Oct  5 04:11:00 2016 (57F4C3A4)
    ffffc9c9`02790000 ffffc9c9`0279a000   TSDDD    TSDDD.dll    unavailable (00000000)
    fffff80f`4d140000 fffff80f`4d16f000   tunnel   tunnel.sys   Fri Jul 15 21:26:20 2016 (57899B4C)
    fffff80f`4b960000 fffff80f`4b998000   ucx01000 ucx01000.sys Fri Jul 15 21:25:10 2016 (57899B06)
    fffff80f`477a0000 fffff80f`477b5000   umbus    umbus.sys    Fri Jul 15 21:22:33 2016 (57899A69)
    fffff80f`476b0000 fffff80f`476e8000   usb3Hub  usb3Hub.sys  Thu Jan  8 23:53:47 2015 (54AF6CEB)
    fffff80f`4c0a0000 fffff80f`4c0d0000   usbccgp  usbccgp.sys  Fri Jul 15 21:28:03 2016 (57899BB3)
    fffff80f`489f0000 fffff80f`489fe000   USBD     USBD.SYS     Fri Jul 15 21:28:27 2016 (57899BCB)
    fffff80f`4bc60000 fffff80f`4bce7000   UsbHub3  UsbHub3.sys  Fri Jul 15 21:18:54 2016 (5789998E)
    fffff80f`4c0d0000 fffff80f`4c10f000   usbvideo usbvideo.sys Fri Aug  5 22:44:20 2016 (57A55D14)
    fffff80f`4b8f0000 fffff80f`4b953000   USBXHCI  USBXHCI.SYS  Fri Jul 15 21:20:30 2016 (578999EE)
    fffff80f`470e0000 fffff80f`470f2000   vdrvroot vdrvroot.sys Fri Jul 15 21:25:58 2016 (57899B36)
    fffff80f`47210000 fffff80f`47228000   volmgr   volmgr.sys   Fri Jul 15 21:10:43 2016 (578997A3)
    fffff80f`47230000 fffff80f`4728e000   volmgrx  volmgrx.sys  Fri Jul 15 21:10:45 2016 (578997A5)
    fffff80f`48000000 fffff80f`48064000   volsnap  volsnap.sys  Fri Jul 15 21:10:44 2016 (578997A4)
    fffff80f`489a0000 fffff80f`489ab000   volume   volume.sys   Fri Jul 15 21:10:37 2016 (5789979D)
    fffff80f`4afd0000 fffff80f`4afde000   vwifibus vwifibus.sys Fri Jul 15 21:27:29 2016 (57899B91)
    fffff80f`497c0000 fffff80f`497d9000   vwififlt vwififlt.sys Fri Jul 15 21:28:07 2016 (57899BB7)
    fffff80f`4cf30000 fffff80f`4cf41000   vwifimp  vwifimp.sys  Fri Jul 15 21:27:44 2016 (57899BA0)
    fffff80f`4c710000 fffff80f`4c72b000   wanarp   wanarp.sys   Fri Jul 15 21:28:56 2016 (57899BE8)
    fffff80f`498e0000 fffff80f`498f4000   watchdog watchdog.sys Fri Jul 15 21:27:39 2016 (57899B9B)
    fffff80f`4c9a0000 fffff80f`4c9aa000   wbfcvusbdrv wbfcvusbdrv.sys Fri Jul  1 11:29:58 2016 (57769A86)
    fffff80f`4d570000 fffff80f`4d590000   wcifs    wcifs.sys    Thu Sep 15 11:42:03 2016 (57DACF5B)
    fffff80f`4d5b0000 fffff80f`4d5c6000   wcnfs    wcnfs.sys    Fri Jul 15 21:28:27 2016 (57899BCB)
    fffff80f`46de0000 fffff80f`46eb4000   Wdf01000 Wdf01000.sys Fri Jul 15 21:13:12 2016 (57899838)
    fffff80f`47f60000 fffff80f`47fad000   WdFilter WdFilter.sys Fri Jul 15 21:25:21 2016 (57899B11)
    fffff80f`46ec0000 fffff80f`46ed3000   WDFLDR   WDFLDR.SYS   Fri Jul 15 21:10:39 2016 (5789979F)
    fffff80f`4af10000 fffff80f`4afc5000   wdiwifi  wdiwifi.sys  Thu Sep 15 11:36:57 2016 (57DACE29)
    fffff80f`4cf60000 fffff80f`4cf82000   WdNisDrv WdNisDrv.sys Fri Jul 15 21:25:56 2016 (57899B34)
    fffff80f`47790000 fffff80f`477a0000   werkernel werkernel.sys Fri Jul 15 21:28:51 2016 (57899BE3)
    fffff80f`488c0000 fffff80f`488ea000   wfplwfs  wfplwfs.sys  Fri Jul 15 21:25:57 2016 (57899B35)
    ffffc9c9`02400000 ffffc9c9`0243b000   win32k   win32k.sys   unavailable (00000000)
    ffffc9c9`02600000 ffffc9c9`02780000   win32kbase win32kbase.sys unavailable (00000000)
    ffffc9c9`02d80000 ffffc9c9`03108000   win32kfull win32kfull.sys unavailable (00000000)
    fffff80f`47020000 fffff80f`4703f000   WindowsTrustedRT WindowsTrustedRT.sys Fri Jul 15 21:27:05 2016 (57899B79)
    fffff80f`47040000 fffff80f`4704b000   WindowsTrustedRTProxy WindowsTrustedRTProxy.sys Fri Jul 15 21:27:05 2016 (57899B79)
    fffff80f`4c630000 fffff80f`4c64d000   WinUSB   WinUSB.SYS   Fri Jul 15 21:28:32 2016 (57899BD0)
    fffff80f`4bad0000 fffff80f`4badc000   wmiacpi  wmiacpi.sys  Fri Jul 15 21:18:19 2016 (5789996B)
    fffff80f`46fe0000 fffff80f`46fec000   WMILIB   WMILIB.SYS   Fri Jul 15 21:10:37 2016 (5789979D)
    fffff80f`47f20000 fffff80f`47f58000   Wof      Wof.sys      Fri Aug  5 22:45:24 2016 (57A55D54)
    fffff80f`46f10000 fffff80f`46f1e000   WppRecorder WppRecorder.sys Fri Jul 15 21:29:12 2016 (57899BF8)
    fffff80f`4d520000 fffff80f`4d53e000   WudfPf   WudfPf.sys   Fri Jul 15 21:26:10 2016 (57899B42)
    fffff80f`4c650000 fffff80f`4c68c000   WUDFRd   WUDFRd.sys   Fri Jul 15 21:25:31 2016 (57899B1B)
     
    Unloaded modules:
    fffff80f`4d170000 fffff80f`4d17f000   MSKSSRV.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000F000
    fffff80f`4d120000 fffff80f`4d12c000   pcdsrvc_x64.
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000C000
    fffff80f`4d130000 fffff80f`4d13c000   MSPQM.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000C000
    fffff80f`4d110000 fffff80f`4d11f000   hiber_storpo
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000F000
    fffff80f`4ef60000 fffff80f`4f4d2000   hiber_iaStor
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00572000
    fffff80f`4f4e0000 fffff80f`4f4fd000   hiber_dumpfv
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0001D000
    fffff80f`4ca70000 fffff80f`4ca96000   bthpan.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00026000
    fffff80f`4ca40000 fffff80f`4ca62000   BthEnum.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00022000
    fffff80f`4cad0000 fffff80f`4caf7000   btmaux.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00027000
    fffff80f`4ca00000 fffff80f`4ca33000   rfcomm.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00033000
    fffff80f`4c9b0000 fffff80f`4c9f3000   BthLEEnum.sy
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00043000
    fffff80f`4cf50000 fffff80f`4cf5f000   MSKSSRV.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000F000
    fffff80f`4c970000 fffff80f`4c99f000   tunnel.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0002F000
    fffff80f`48290000 fffff80f`4829f000   dump_storpor
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000F000
    fffff80f`49200000 fffff80f`49772000   dump_iaStorA
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00572000
    fffff80f`497a0000 fffff80f`497bd000   dump_dumpfve
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0001D000
    fffff80f`4c1f0000 fffff80f`4c1fa000   wbfcvusbdrv.
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000A000
    fffff80f`4c200000 fffff80f`4c23c000   WUDFRd.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0003C000
    fffff80f`4c190000 fffff80f`4c1ad000   WinUSB.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0001D000
    fffff80f`4c1b0000 fffff80f`4c1ec000   WUDFRd.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0003C000
    fffff80f`4c130000 fffff80f`4c14d000   WinUSB.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0001D000
    fffff80f`4c150000 fffff80f`4c18c000   WUDFRd.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0003C000
    fffff80f`4bb80000 fffff80f`4bbc2000   esif_lf.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00042000
    fffff80f`4bbd0000 fffff80f`4bc0c000   WUDFRd.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0003C000
    fffff80f`478b0000 fffff80f`478c4000   dam.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00014000
    fffff80f`497c0000 fffff80f`497f1000   cdrom.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00031000
    fffff80f`46ff0000 fffff80f`47000000   WdBoot.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00010000
    fffff80f`481a0000 fffff80f`481af000   hwpolicy.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000F000
      My System SpecsSystem Spec


  6. Joined : Nov 2015
    Posts : 1,713
    64bit Win 10 Pro ver 1607 Build 14393.447
       1 Week Ago #6

    In the analysis of these minidumps I found one of the Intel Graphics drivers was picked out as having problems:

    ffffbd81`cec266c8 fffff804`123af830Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    igdkmd64+0x2ef830

    There is a newer driver available on the Intel website: https://downloadcenter.intel.com/pro...aphics-Drivers
      My System SpecsSystem Spec


  7. Joined : Nov 2016
    Posts : 12
    Windows 10
       1 Week Ago #7

    Thanks, Phil. I have recently upgraded those drivers to the latest version, via this link:

    Intel HD, 4200, 4400, 4600, 5000, 5100, 5200, 5300, 5500, 6000, 515, 520, 530, P530, Iris 540 Graphics Driver Driver Details | Dell US


    That didn't stop BSODs from happening. Maybe it's memory or hard drive and that is making it look like driver crashes. I'm surprised it is so hard to isolate cause and effect on these things.

    I've seen other people with similar model laptop saying hard drive firmware update solved issues for them. The disk drive is a LITEON L8H-256V2G-11 M. SCSI and the driver is 10.0.14393.0 dating back to 6/21/2006. I'm going to email Liteon and see if there is a new driver.

    Thanks for the help and ideas.
      My System SpecsSystem Spec


  8. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,050
    Windows 10 Pro X64 14393.105
       1 Week Ago #8

    Change your symbol path from http://msdl.microsoft.com/download/symbols to https://msdl.microsoft.com/download/symbols.

    That resolved most of the symbol problems for me.
      My System SpecsSystem Spec


  9. Joined : Nov 2016
    Posts : 12
    Windows 10
       1 Week Ago #9

    Belated thanks. I am trying that now. Here's what I get:

    Code:
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       srv*c:\Symbols*https//msdl.microsoft.com/download/symbols
    1: kd> !sym noisy
    noisy mode - symbol prompts on
    1: kd> .reload
    DBGHELP: c:\windows\system32\ntoskrnl.exe - OK
    DBGENG:  c:\windows\system32\ntoskrnl.exe - Mapped image memory
    SYMSRV:  BYINDEX: 0xB
             c:\symbols*https//msdl.microsoft.com/download/symbols
             ntkrnlmp.pdb
             4DAC3B582A9147ECAED2644CB165222B1
    SYMSRV:  c:\symbols\ntkrnlmp.pdb\4DAC3B582A9147ECAED2644CB165222B1\ntkrnlmp.pdb - file not found
    SYMSRV:  https\\msdl.microsoft.com\download\symbols\ntkrnlmp.pdb\4DAC3B582A9147ECAED2644CB165222B1\ntkrnlmp.pdb - file not found
    SYMSRV:  c:\symbols\ntkrnlmp.pdb\4DAC3B582A9147ECAED2644CB165222B1\ntkrnlmp.pdb not found
    SYMSRV:  https\\msdl.microsoft.com\download\symbols\ntkrnlmp.pdb\4DAC3B582A9147ECAED2644CB165222B1\ntkrnlmp.pdb not found
    DBGHELP: ntkrnlmp.pdb - file not found
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrnlmp.exe -
    DBGHELP: nt - export symbols
    Loading Kernel Symbols
    .
    DBGHELP: c:\windows\system32\hal.dll - OK
    DBGENG:  c:\windows\system32\hal.dll - Mapped image memory
    ..............................................................
    ................................................................
    ...........................................................
    Loading User Symbols
    Loading unloaded module list
    .............................
     
    ************* Symbol Loading Error Summary **************
    Module name            Error
    ntkrnlmp               The system cannot find the file specified
                                                                    The SYMSRV client failed to find a file in the UNC store, or there
                                                                    is an invalid UNC store (an invalid path or the pingme.txt file is
                                                                    not present in the root directory), or the file is present in the
                                                                    symbol server exclusion list.
    The errors about "ntkrnlmp.pdb - file not found" seem to be coming at me all the time, regardless of what approaches I am using. What is that saying exactly and is there any fix? Thank you!
      My System SpecsSystem Spec


  10. Joined : Nov 2016
    Posts : 12
    Windows 10
       1 Week Ago #10

    After another BSOD today, no new minidump. I had to power down from the BSOD as it was stuck on 0%, while it tried to reboot.

    After that, it took me a while to get back into the OS. Had to go into Safe Mode and execute "netsh int ip reset" from a Command prompt, which seems to fix an issue where Windows 10 doesn't recognize me as a real user and locks down the Start menu.

    I ran chkdsk /r and got these results:

    Code:
    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.
     
    A disk check has been scheduled.
    Windows will now check the disk.                         
     
    Stage 1: Examining basic file system structure ...
      697600 file records processed.                                                         File verification completed.
      7093 large file records processed.                                      0 bad file records processed.                                      
    Stage 2: Examining file name linkage ...
      872274 index entries processed.                                                        Index verification completed.
      0 unindexed files scanned.                                           0 unindexed files recovered to lost and found.                     
    Stage 3: Examining security descriptors ...
    Cleaning up 6022 unused index entries from index $SII of file 0x9.
    Cleaning up 6022 unused index entries from index $SDH of file 0x9.
    Cleaning up 6022 unused security descriptors.
    Security descriptor verification completed.
      87338 data files processed.                                            CHKDSK is verifying Usn Journal...
      35952280 USN bytes processed.                                                            Usn Journal verification completed.
     
    Stage 4: Looking for bad clusters in user file data ...
      697584 files processed.                                                                File data verification completed.
     
    Stage 5: Looking for bad, free clusters ...
      13302908 free clusters processed.                                                        Free space verification is complete.
     
    Windows has scanned the file system and found no problems.
    No further action is required.
     
     237650943 KB total disk space.
     183306816 KB in 509137 files.
        320468 KB in 87339 indexes.
             0 KB in bad sectors.
        812023 KB in use by the system.
         65536 KB occupied by the log file.
      53211636 KB available on disk.
     
          4096 bytes in each allocation unit.
      59412735 total allocation units on disk.
      13302909 allocation units available on disk.
     
    Internal Info:
    00 a5 0a 00 98 19 09 00 c6 a0 10 00 00 00 00 00  ................
    3a 07 00 00 78 00 00 00 00 00 00 00 00 00 00 00  :...x...........
     
    Windows has finished checking your disk.
    Please wait while your computer restarts.
    I am at a loss. I think I just need to get on a new computer and send this one back to Dell for repair. It is under warranty, but I hate dealing with them. It's always double pain with Dell. We give you this defective computer and if that pain is not enough, now you have to deal with our support people. Ugh.

    Please do not mark this as solved as nobody actually helped me to get WinDBG working and fix this issue. Unless you just like to close stuff out even if the issue was not solved -- if so, go ahead.
      My System SpecsSystem Spec


 
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