New
#1
Recover / Reinstall Win 10 / 7 Pro
Hi and here goes ..
*Upgraded from Win7 Pro (original installed at purchase) to 10 Pro online and been great for months
*After last automatic updates BSOD
*Laptop was signed in Ms acc before crash and says I am running Win10 verified - laptop says running Win7?
(all my 7 & 10 references throughout this post refer corresponding Pro)
*Ms Answer Desk gave me Win10 Pro reboot usb (64 bit - I am on 32 I think) and Win7 Pro bootable via another laptop
*Both usb's boot my machine - I 'reset' before all this and both say I cannot recover / repair from usb startup - machine won't start without
*Startup repair unsuccessful in Win10 boot
*Win7 boot says cannot repair (laptop not running this version)
*I can get into c prompt - I ran a chkdsk c:/f/r (out of my depth but it ran complete 5 stages and says it is happy?)
*If I select Install on 10 or 7 I get 5 partition options - each 'cannot install here' but options to delete/ format some partitions (again out of my depth but I can follow instructions)
*First prize - repair / reinstall Win10 Pro
*Or clean install same
*Or same in Win7 Pro and let Ms upgrade me again once I can get into my machine
In clearing a usb for Ms to download boot tool to I very cleverly wiped out my entire external backup complete with system image and file backups. I have nothing but a clean working machine is a great start right now
I am in South Africa and Ms Desk suggested calling local support NOT available out of business hours here ..
I will be grateful for any and all.
Thanks.