1. Joined : Nov 2016
    Posts : 3
    Windows 10
       3 Weeks Ago #1

    BSOD KMODE_EXCEPTION_NOT_HANDLED igdkmd64.sys ERROR MESSAGE


    I've been experiencing random crashes on my computer over the last couple of weeks, I believe it has something to do with my graphics card drivers (igdkmd64.sys) but the update/rollback attempts didn't help nor did completely uninstalling and reinstalling the newest drivers. I've also updated my BIOS to the latest version and that too hasn't solved the issue.

    Any advice you guys could give me would be fantastic!

    Apologies in advance if I've done something incorrectly in posting my log information.

    P.S I've also run a check disk command in command prompt and I've run a Windows Memory Diagnostic and both have shown no problems.

    Also, I have a Intel(R) HD Graphics 530 and a NVIDIA GeForce GTX 960M both running in my device manager, is that something that is known to cause problems when running together?
    BSOD KMODE_EXCEPTION_NOT_HANDLED igdkmd64.sys ERROR MESSAGE Attached Files
    Last edited by MSAU; 2 Weeks Ago at 02:43.
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,059
    Windows 10 Pro X64 14393.105
       2 Weeks Ago #2

    The latest dump indicates problems with
    Code:
    ffff9c00`7963b588  fffff80b`16ca0000*** WARNING: Unable to verify timestamp for Netwtw04.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw04.sys
     Netwtw04+0x70000
    This belongs to Intel(R) Dual Band Wireless-AC 7265. Your is dated 2/26/2016. I know Dell has a newer one but I don't see one for ASUS. Might check and see if you can find a newer one.

    Code:
    ffff9c00`7963ba28  fffff80b`1735a870*** ERROR: Symbol file could not be found.  Defaulted to export symbols for wdiwifi.sys
    wdiwifi!Wdi_NdisMIndicateStatusEx+0x13ee0
    This is a Microsoft driver and not likely to be the cause. It's WiFi related so again sort of points to the Intel WiFi.

    Dump also indicates a problem with igdkmd64.sys.
    Code:
    BugCheck 1E, {ffffffffc0000094, fffff80b154c3fc1, 0, 0}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+2c3fc1 )
    This belongs to your Intel(R) HD Graphics 530. The one you have is dated Thu Oct 1 14:35:51 2015. I don't see a newer one on the ASUS web site for this either. You could try the Intel; site and see if a newer one is available.
      My System SpecsSystem Spec


 


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