1. Joined : Nov 2016
    Posts : 8
    Windows 10 Pro
       3 Weeks Ago #1

    BSOD playing games


    Hello, i started having frequent Blue screens of death playing video games. I do not know what is causing this. Could someone please help?

    MAT-PC-14_11_2016_195829_84.zip

    MAT-PC-17_11_2016_220150_43.zip

    Here is the msinfo report that had to be manually dont due to the exe not working at that part for some reason:
    msinfo.zip
    Last edited by Matty45; 2 Weeks Ago at 12:13.
      My System SpecsSystem Spec


  2. Joined : Nov 2015
    Posts : 1,713
    64bit Win 10 Pro ver 1607 Build 14393.447
       2 Weeks Ago #2

    Hello Matty45

    For some reason the zip file you have provided does not include all of the files. Can you please try again to create a new zip file and we can then look at any new BSOD events as well.
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 8
    Windows 10 Pro
       2 Weeks Ago #3

    philc43 said: View Post
    Hello Matty45

    For some reason the zip file you have provided does not include all of the files. Can you please try again to create a new zip file and we can then look at any new BSOD events as well.
    Alright, im running it again now.

    Seems to be stuck at generating the msinfo report. Is that normal or should i just close it and run it again?
      My System SpecsSystem Spec


  4. Joined : Nov 2016
    Posts : 8
    Windows 10 Pro
       2 Weeks Ago #4

    Thats me made the new zip. However two errors appeared when running the exe.

    Click image for larger version. 

Name:	G8I4Wef.png 
Views:	16 
Size:	6.4 KB 
ID:	110434

    The other one was about something to do with the zip compression but it only appeared for a split second before i could read it.
      My System SpecsSystem Spec


  5. Joined : Nov 2015
    Posts : 1,713
    64bit Win 10 Pro ver 1607 Build 14393.447
       2 Weeks Ago #5

    It does seem as if the msinfo report is the one causing the problem - the new zip file is still incomplete. It can take a while to generate so be patient and leave it running so that it can collect all the information.
      My System SpecsSystem Spec


  6. Joined : Nov 2016
    Posts : 8
    Windows 10 Pro
       2 Weeks Ago #6

    It seems that the first error happens every time it is in the middle of generating the msinfo report. Idk how to fix that
      My System SpecsSystem Spec


  7. Joined : Nov 2016
    Posts : 8
    Windows 10 Pro 64bit
       2 Weeks Ago #7

    May I recommend generating the msinfo report separately? You can do this by right-clicking on the Windows icon at bottom right, selecting run, and then entering msinfo32 and hitting enter. Once that pops up, select file at top left, then export, then enter a name save to your desktop. Then, attach that file here.
      My System SpecsSystem Spec


  8. Joined : Nov 2016
    Posts : 8
    Windows 10 Pro
       2 Weeks Ago #8

    Alright i have done that and have uploaded the file.
      My System SpecsSystem Spec


  9. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,050
    Windows 10 Pro X64 14393.105
       2 Weeks Ago #9

    Two errors indicated in the latest dumps:

    Code:
    ffffcc81`dd8a5a98  fffff806`a4c6e94c*** WARNING: Unable to verify timestamp for hiber_iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for hiber_iaStorA.sys
     hiber_iaStorA+0x1e94c
    Code:
    ffffcc81`dd8a6318  fffff806`a4c41c47*** WARNING: Unable to verify timestamp for hiber_storport.sys
    *** ERROR: Module load completed but symbols could not be loaded for hiber_storport.sys
     hiber_storport+0x1c47
    I believe these are related to Intel RAID controller. Try the two newer versions on the ASUS Z97-P web site:

    Click image for larger version. 

Name:	IntelDrivers.jpg 
Views:	1 
Size:	136.8 KB 
ID:	110842
      My System SpecsSystem Spec


 


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