1. Join Date : Nov 2016
    Posts : 6
    Windows 10 Pro
       2 Weeks Ago #1

    Infrequent BSOD While web browsing and running game in backgroud.


    Hello, after replacing a broken hard drive and upgrading to Windows 10 I have had 3 BSOD in the past 13 days, 2 of the three times I have been away from my desk when they occurred.

    What I Was Doing on Most Recent Crash
    - Running Discord (a voice chat application)
    - Playing a steam game (TF2, I run a community for this game and was talking to one of my admins while alt-tabbed so it was mainly running in the background)
    - Browsing about 5 tabs on FireFox

    I also run a few monitoring programs
    -HWinfo64 plugged into rainmeter

    the other two time I was away from my desk and only came back to the welcome screen. I know I didnt have any updates in line so I checked the minidump folder to see if I had a blue screen and found the DMP file.

    The computer underwent a diagnostic when I took the system in to get the hard drive replaced (it was still under manufacturer warranty through powerspec, a micro center brand) and was told the only issue was the hard drive. Although im not sure they truly ran a full diagnostic.

    The system is mainly used to run games and chat with friends online. I have rendered a few videos here and there but nothing too taxing on the computer.

    If it matters at all when i replaced my HDD I installed an SSD and now keep my OS loaded on that, saving the HDD for bulk storage.

    Zip file is attached, any help or insight will be greatly appreciated.

    Edit 3 (New BSOD)

    while messing around with some settings I believe I forced a crash. this occurred right after I clicked to run system maintenance. Just To be clear the PC BSOD occurred right after clicking the start maintenance in the screenshot http://prntscr.com/d6yfo8
    added the updated collection zip, i believe the error said system service exception

    I was going to post this as a reply to this thread but I see early bumping is against the rules and didnt want my addition of info to be mistaken as that.

    The second log collection is named OWNER instead of Chris


    edit1: grammar
    edit2: added info on what was running on crash
    edit3: added everything after edit 3 line
    Infrequent BSOD While web browsing and running game in backgroud. Attached Files
    Last edited by LiftedPls; 2 Weeks Ago at 21:34.
      My System SpecsSystem Spec


  2. Join Date : Jun 2015
    Posts : 10,739
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       2 Weeks Ago #2

    Hi LiftedPls,

    Welcome to the 10forums and apologies for the delay.

    Are you still in need of help?
      My System SpecsSystem Spec


  3. Join Date : Nov 2016
    Posts : 6
    Windows 10 Pro
       2 Weeks Ago #3

    Yes some help would be great. I do have some updates to add but am at work at the moment. Although if you could take a peak at my dmp files that would help a ton. I'll be at lunch soon and can type more
      My System SpecsSystem Spec


  4. Join Date : Jun 2015
    Posts : 10,739
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       2 Weeks Ago #4

    Please check ASRock for BIOS updates.
      My System SpecsSystem Spec


  5. Join Date : Nov 2016
    Posts : 6
    Windows 10 Pro
       2 Weeks Ago #5

    BIOS was flashed to the latest version (7.10) . almost used the .exe to install the update then remembered that my OS is unstable and how stupid that could be.
      My System SpecsSystem Spec


  6. Join Date : Jun 2015
    Posts : 10,739
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       2 Weeks Ago #6

    Report back if any BSOD occurs.
      My System SpecsSystem Spec


  7. Join Date : Nov 2016
    Posts : 6
    Windows 10 Pro
       1 Week Ago #7

    just had first BSOD since update of BIOS. logs attached. was playing minecraft while on discord
    Infrequent BSOD While web browsing and running game in backgroud. Attached Files
      My System SpecsSystem Spec


  8. Join Date : Jun 2015
    Posts : 10,739
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       1 Week Ago #8




    Infrequent BSOD While web browsing and running game in backgroud. Diagnostic Test Infrequent BSOD While web browsing and running game in backgroud.
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My System SpecsSystem Spec


  9. Join Date : Nov 2016
    Posts : 6
    Windows 10 Pro
       1 Week Ago #9

    With 16gb of ram i know this will not be a short test. will run overnight tonight while i try to get finish up some work on my system during the day. thanks again axe0
      My System SpecsSystem Spec


  10. Join Date : Jun 2015
    Posts : 10,739
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       1 Week Ago #10

    With 16gb of ram i know this will not be a short test.
    That is correct, it usually takes about 1-2 days with 16GB.
      My System SpecsSystem Spec


 


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