1. Joined : Jun 2016
    Posts : 8
    Windows 10 Pro
       3 Weeks Ago #1

    BSOD kmode_exception_not_handled


    Today I was playing left 4 dead 2 and suddenly got a BSOD with the following message: KMODE_EXCEPTION_NOT_HANDLED.
    I immediately used dm_log_collector hoping it would help resolve the issue.
    I had a previous BSOD long time ago but it was different and never had it again and for that they suggested to run memtest but I haven't had the time.
    Also my PC used to reboot itself but it turned out it was an issue with my mains power (it is already fixed and it hasn't happened again).
    edit: Could it be a RAM issue?
    BSOD kmode_exception_not_handled Attached Files
    Last edited by guarizapo; 3 Weeks Ago at 22:29.
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,059
    Windows 10 Pro X64 14393.105
       3 Weeks Ago #2

    There are files missing from the zip file you uploaded. Please get the latest version of DM_Log_collector from here
    Blue Screen of Death (BSOD) Posting Instructions
    and upload that zip file.

    Thanks

    Edit: Also looks like this is one of the builds that there are no symbol files available for on the Microsoft server so I can't do anything with the dump.
      My System SpecsSystem Spec


  3. Joined : Jun 2016
    Posts : 8
    Windows 10 Pro
       3 Weeks Ago #3

    Updated


    I updated the main post with the new zip file generated using the latest dm_log_collector
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,059
    Windows 10 Pro X64 14393.105
       3 Weeks Ago #4

    That was quick, thanks.

    As I mentioned above, with no symbol files available I can't do anything with the dump. Also don't see anything in the eventlog.txt file other than

    The bugcheck was: 0x0000001e (0xffffffffc000001d, 0xfffff801cb5cfb9a, 0xffffa18d22210600, 0x0000000000000015)
    .
      My System SpecsSystem Spec


  5. Joined : Jun 2016
    Posts : 8
    Windows 10 Pro
       3 Weeks Ago #5

    First of all thank you for the help.
    You got me there with the symbol files. I've never heard of them and don't know what they are.
    Is there a setting I have to change to generate it?
    Could you please point me in the right direction to learn more about those symbol files?
    I've dealt with windows errors before but only a couple of times with BSOD's, and every time it was a dying hard drive.
      My System SpecsSystem Spec


  6. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,059
    Windows 10 Pro X64 14393.105
       3 Weeks Ago #6

    Nothing you or I can do about it. Microsoft has to release the symbols so they are available for download.

    Read here for some info: Symbol Files (Windows)
      My System SpecsSystem Spec


  7. Joined : Jun 2016
    Posts : 8
    Windows 10 Pro
       3 Weeks Ago #7

    I see
    If I understood correctly those symbol files are generated when the software developer compiles the app?
    Well anyways thanks a lot for your help.
    I hope It doesnt crashes again (so far it hasn't)
    Should I mark this as solved?
      My System SpecsSystem Spec


  8. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,059
    Windows 10 Pro X64 14393.105
       3 Weeks Ago #8

    Hold off for a week or so to see if it stays good. Then mark solved.
      My System SpecsSystem Spec


 


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