1. Joined : Feb 2016
    Posts : 38
    Windows 10
       3 Weeks Ago #1

    Critical Process Died


    I have a Dell XPS 8700 that will not boot. I get the blue screen with "Critical Process Died". It then tries to repair with no success. I have entered advanced options to boot in safe mode. Again no success. I ran sfc /scannow. Still nothing. Ran Dell diagnostics and all hardware passed.

    This desktop came with Windows 7 originally. Then upgraded to Windows 10. Has been working with Windows 10. My friend told me that he saw a message about a driver recently. How can I get this PC to boot? Any help on this issue would be appreciated.
    Last edited by copiman; 3 Weeks Ago at 15:43.
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,050
    Windows 10 Pro X64 14393.105
       3 Weeks Ago #2

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec


  3. Joined : Feb 2016
    Posts : 38
    Windows 10
       3 Weeks Ago #3

    Ztruker said: View Post
    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
    I am unable to follow these instructions due to the computer will not boot up.
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,050
    Windows 10 Pro X64 14393.105
       3 Weeks Ago #4

    System Restore to before this happened?
      My System SpecsSystem Spec


  5. Joined : Feb 2016
    Posts : 38
    Windows 10
       3 Weeks Ago #5

    No, I have not performed a system restore. I did try a restore point but that failed.
      My System SpecsSystem Spec


  6. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,050
    Windows 10 Pro X64 14393.105
       3 Weeks Ago #6

    Is there more than one restore point available? If so, try an older one as this would be the simplest and quickest way to fix this.
    Otherwise you'll have to reinstall Windows 10. It will have to be a clean install or a parallel install since you can only do a Repair install if you can boot Windows 10.

    Windows 10 - Clean Install

    Parallel install is the same except you don't format the drive. This installs another Windows 10 along side the current one, moving the old one into Windows.old. The advantage is all your data will remain so you can just copy it over to where it belongs once the install completes.
      My System SpecsSystem Spec


  7. Joined : Feb 2016
    Posts : 38
    Windows 10
       3 Weeks Ago #7

    Only 2 restore points and both fail. Went ahead and did clean install and it seems to be working properly. I do have a question about drivers. Should I install all the Windows 10 drivers from the manufacture website or leave it alone? Device manager shows no issues.
      My System SpecsSystem Spec


  8. Joined : Feb 2016
    Posts : 38
    Windows 10
       3 Weeks Ago #8

    I decided to install the 10 drivers from the manufactures site. I have read in my search that some say you don't need to and others saying you need to. I feel better using the 10 drivers since I have 10 installed. Everything seems to be functioning properly now. My next quest is to get a better understanding of 10 versions, builds, and updates. Seems different than the 7 I'm used to.

    Thanks Ztrucker for your assistance.
      My System SpecsSystem Spec


  9. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,050
    Windows 10 Pro X64 14393.105
       3 Weeks Ago #9
      My System SpecsSystem Spec


 


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