1. Joined : Nov 2016
    Posts : 4
    win10
       4 Weeks Ago #1

    BSOD installing with Blizzard Launcher


    I am getting the BSOD after trying to install Diablo 3 and Heroes of the Storm. I have World of Warcraft installed just fine, from the same launcher. I attached an picture of the BSOD I received trying to install Diablo 3. Any help would be appreciated.
    Attached Thumbnails Attached Thumbnails 14991451_10154098653410847_3294391297102887803_o.jpg  
    BSOD installing with Blizzard Launcher Attached Files
    Last edited by johnsweeney; 4 Weeks Ago at 23:41.
      My System SpecsSystem Spec

  2.    4 Weeks Ago #2

    Need the dump files to troubleshoot.
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Posts : 4
    win10
       4 Weeks Ago #3

    isn't that the Zip file I uploaded? I am not the most computer savvy.
      My System SpecsSystem Spec

  4.    4 Weeks Ago #4

    There's nothing in it.
      My System SpecsSystem Spec


  5. Joined : Nov 2016
    Posts : 4
    win10
       4 Weeks Ago #5

    OK, I think I did it right this time.
      My System SpecsSystem Spec

  6.    4 Weeks Ago #6

    Looks like your webroot URL filter driver is causing memory corruption. You can disable the web shield in settings to stop it and test.
      My System SpecsSystem Spec


  7. Joined : Nov 2016
    Posts : 4
    win10
       4 Weeks Ago #7

    Well it has not crashed yet. Would reinstalling the webroot fix it long term? Or should I find new virus protection software?
      My System SpecsSystem Spec

  8.    4 Weeks Ago #8

    I'd report it to Webroot, you can try a re-install but if it's the same version driver it may just start BSODing again.
      My System SpecsSystem Spec


 


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