Page 1 of 2 12 LastLast

  1. Join Date : Nov 2016
    Posts : 12
    Windows 10
       4 Weeks Ago #1

    ntoskrnl.exe Causing My PC to crash


    I recently bought a new GPU because I thought my GPU was causing crashes while playing. Then I ran WInCrashReport and it told me that ntoskrnl.exe is causing my PC to crash and I do not know how to fix it

      My System SpecsSystem Spec


  2. Join Date : Jun 2015
    Posts : 10,748
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       4 Weeks Ago #2

    Hi antmann157,

    Welcome to the 10forums and apologies for the delay.

    Are you still in need of help?
      My System SpecsSystem Spec


  3. Join Date : Nov 2016
    Posts : 12
    Windows 10
       3 Weeks Ago #3

    yes thanks. Sorry for the reply a day later but here is a link to my dump files. I already updated my BIOS.
    https://mymdc-my.sharepoint.com/pers...b9db2006&rev=1
    axe0 said: View Post
    Hi antmann157,

    Welcome to the 10forums and apologies for the delay.

    Are you still in need of help?
      My System SpecsSystem Spec


  4. Join Date : Jun 2015
    Posts : 10,748
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       3 Weeks Ago #4
      My System SpecsSystem Spec


  5. Join Date : Nov 2016
    Posts : 12
    Windows 10
       3 Weeks Ago #5

    MY dump Files


    Here is the file to my attachments. Thanks
    ntoskrnl.exe Causing My PC to crash Attached Files
      My System SpecsSystem Spec


  6. Join Date : Nov 2016
    Posts : 12
    Windows 10
       3 Weeks Ago #6

    I've followed the format and posted the file above. Thanks
      My System SpecsSystem Spec


  7. Join Date : Jun 2015
    Posts : 10,748
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       3 Weeks Ago #7

    The errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers, overheating, improper seating or BIOS problems.



    ntoskrnl.exe Causing My PC to crash STOP 0x124 Troubleshooting ntoskrnl.exe Causing My PC to crash
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ntoskrnl.exe Causing My PC to crash ONE ntoskrnl.exe Causing My PC to crash
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    ntoskrnl.exe Causing My PC to crash TWO ntoskrnl.exe Causing My PC to crash
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    ntoskrnl.exe Causing My PC to crash Diagnostics Test ntoskrnl.exe Causing My PC to crash
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    ntoskrnl.exe Causing My PC to crash FOUR ntoskrnl.exe Causing My PC to crash
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.



    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My System SpecsSystem Spec


  8. Join Date : Nov 2016
    Posts : 12
    Windows 10
       3 Weeks Ago #8

    For how long do i stress test the cpu?
    axe0 said: View Post
    The errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers, overheating, improper seating or BIOS problems.



    ntoskrnl.exe Causing My PC to crash STOP 0x124 Troubleshooting ntoskrnl.exe Causing My PC to crash
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ntoskrnl.exe Causing My PC to crash ONE ntoskrnl.exe Causing My PC to crash
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    ntoskrnl.exe Causing My PC to crash TWO ntoskrnl.exe Causing My PC to crash
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    ntoskrnl.exe Causing My PC to crash Diagnostics Test ntoskrnl.exe Causing My PC to crash
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    ntoskrnl.exe Causing My PC to crash FOUR ntoskrnl.exe Causing My PC to crash
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.



    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My System SpecsSystem Spec


  9. Join Date : Jun 2015
    Posts : 10,748
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       3 Weeks Ago #9

    Everything you need to know is described in the tutorials.
      My System SpecsSystem Spec


  10. Join Date : Nov 2016
    Posts : 12
    Windows 10
       2 Weeks Ago #10

    Sorry for not logging on in a while but I tried to run the stress test but my cpu got to a temp of 96c so i stopped the test because i'm scared it'll fail on me.
    axe0 said: View Post
    Everything you need to know is described in the tutorials.
      My System SpecsSystem Spec


 
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