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  1. Joined : Sep 2015
    Posts : 15
    windows 7
       03 Nov 2016 #1

    bsod after au updates


    hi i cannot send dm_log-collector because of windows error [invalid file]. since the au updates this computer has been a problem. i would like you to see this file. is there another way? thank you
    pothound
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       4 Weeks Ago #2

    Hi pothound,

    Welcome to the 10forums and apologies for the delay.

    Are you still in need of help?
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 15
    windows 7
       4 Weeks Ago #3

    yes thank you any time i get an update, since the AU update, it will hang up. i can unplug it and start it , then it will be ok
    pothound
    axe0 said: View Post
    Hi pothound,

    Welcome to the 10forums and apologies for the delay.

    Are you still in need of help?
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       4 Weeks Ago #4

    Please try to run following command in an admin command prompt
    Code:
    wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"&del "%USERPROFILE%\Desktop\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&licensingdiag.exe -report "%userprofile%\Desktop\Genuine.txt" -log "%userprofile%\Desktop\repfiles.cab"&del "%userprofile%\Desktop\repfiles.cab" /Q&net start > "%USERPROFILE%\Desktop\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\service.html&REM wmic /output:%USERPROFILE%\Desktop\nics.html nicconfig list /format:hform
    It creates files on your desktop, zip these files and upload the zip.

    The following files are created:
    • hosts.txt,
    • *.dmp,
    • hotfix.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
    • genuine.txt,
    • services.txt,
    • driver_status.txt,
    • inactive_services_status.txt,
    • all_services_status.txt,
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 15
    windows 7
       4 Weeks Ago #5

    hi i ran these files and they are on my desktop. what do i do when they are uploaded? thank you pothound
    axe0 said: View Post
    Please try to run following command in an admin command prompt
    Code:
    wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"&del "%USERPROFILE%\Desktop\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&licensingdiag.exe -report "%userprofile%\Desktop\Genuine.txt" -log "%userprofile%\Desktop\repfiles.cab"&del "%userprofile%\Desktop\repfiles.cab" /Q&net start > "%USERPROFILE%\Desktop\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\service.html&REM wmic /output:%USERPROFILE%\Desktop\nics.html nicconfig list /format:hform
    It creates files on your desktop, zip these files and upload the zip.

    The following files are created:
    • hosts.txt,
    • *.dmp,
    • hotfix.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
    • genuine.txt,
    • services.txt,
    • driver_status.txt,
    • inactive_services_status.txt,
    • all_services_status.txt,
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       4 Weeks Ago #6

    "It creates files on your desktop, zip these files and upload the zip."
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 15
    windows 7
       4 Weeks Ago #7

    hi what do i do after i upload the zip? what am i looking for? are there changes i need to make? thank you poyhound
    axe0 said: View Post
    "It creates files on your desktop, zip these files and upload the zip."
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       4 Weeks Ago #8

    It's just like with the DM Log Collector, you upload the zip and nothing more.
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 15
    windows 7
       3 Weeks Ago #9

    bsod after au updates


    here are a few files. eventlog is too large. thank you pothound
    bsod after au updates Attached Files
      My System SpecsSystem Spec


  10. Joined : Sep 2015
    Posts : 15
    windows 7
       3 Weeks Ago #10

    i am still working on the other files. pothound
      My System SpecsSystem Spec


 
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