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  1. Joined : Oct 2015
    Canada, eh
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
       29 Oct 2016 #1

    Random Freezing (no logs created); now CLOCK_WATCHDOG_TIMEOUT BSOD


    TL;DR: My computer randomly freezes anytime from once to four times a week with no Event Viewer logs or memory dumps. Recently, it's started to blue screen instead with a CLOCK_WATCHDOG_TIMEOUT error. I'm hoping the issues are related and fixing the BSODs will fix the freezing issue too.
    OS: Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
    CPU: AMD FX(tm)-8350 Eight-Core Processor
    Motherboard: MSI 970A-G46 (MS-7693)
    GPU: NVIDIA GeForce GTX 960
    PSU: SeaSonic G-Series 80+ Gold 650W
    Memory: 8128MB (2x4096) DDR3-1600

    My computer has had a freezing issue where very suddenly the computer will become unresponsive and loop the last played audio frequency. It never blue screens or shuts offs; eventually, I'll need to hold the power button or unplug the computer to restart it.

    No event viewer logs or memory dumps are ever made and the problem can never be reproduced, so I end up having to wait anywhere from one day to one week for it to happen again. I originally posted on Tom's Hardware (you can see my thread here) and so far I've tried:


    • Multiple clean installs of Windows 10
    • Memtest86+ (6+ hour test, all passes, no errors)
    • Setting power options to High Performance and HDD to "Never Turn Off"
    • Updating BIOS
    • Change from IDE mode to ACHI mode
    • Checking hard drive health with HD Tune - reallocated event count for my SSD was 16 and the freezing issue was quite common with my old SSD so I had it RMA'd but this didn't change anything
    • Prime95 torture testing (10 hours straight right now with no crashes - my temperatures are attached below as temps1.png, temps2.png, and temps3.png)


    Just this week, however, the freeze occurred for about 3-5 seconds before a CLOCK_WATCHDOG_TIMEOUT error appeared instead before the computer shut down. I'm hoping whatever caused this blue screen is behind what's been causing the persistent freezing issue and fixing this would fix that too. I've attached the requested logs below as well. Thanks!!

    EDIT1: System Specs updated for more detail.
    Attached Thumbnails Attached Thumbnails temps3.png   temps2.png   temps1.png  
    Random Freezing (no logs created); now CLOCK_WATCHDOG_TIMEOUT BSOD Attached Files
    Last edited by PayneTrain; 30 Oct 2016 at 16:51.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,780
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       30 Oct 2016 #2

    Hi PayneTrain,

    Do you have other memory kits that run at 1866MHz? Or can you borrow any?
    Your memory runs at 1600MHz while your CPU supports 1866MHz.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My System SpecsSystem Spec


  3. Joined : Oct 2015
    Canada, eh
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
       30 Oct 2016 #3

    axe0 said: View Post
    Hi PayneTrain,

    Do you have other memory kits that run at 1866MHz? Or can you borrow any?
    Your memory runs at 1600MHz while your CPU supports 1866MHz.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    Hi, my system specs on my profile and in this thread have been updated now using the 7Forums tool. I do not have access to any other memory kits at this time.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,780
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       30 Oct 2016 #4

    Do you know any friend, family or neighbour who you could ask?
      My System SpecsSystem Spec


  5. Joined : Oct 2015
    Canada, eh
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
       30 Oct 2016 #5

    axe0 said: View Post
    Do you know any friend, family or neighbour who you could ask?
    Hi - I've asked some friends and none of them have DDR3-1866 RAM modules.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,780
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       31 Oct 2016 #6

    Unfortunately I see no other solution than getting a new kit of DDR3 1866MHz memory to test with
      My System SpecsSystem Spec


  7. Joined : Oct 2015
    Canada, eh
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
       31 Oct 2016 #7

    axe0 said: View Post
    Unfortunately I see no other solution than getting a new kit of DDR3 1866MHz memory to test with
    Do you mind explaining why you think the RAM frequency is behind this problem? You mentioned my CPU - the AMD FX-8350 - supports 1866 MHz RAM, but it does also support 1600 MHz RAM too, no? I can't spend $50+ on RAM when I'm not even sure that's what the problem is..
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,780
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       31 Oct 2016 #8

    If you could provide a link where clearly is stated that your CPU supports 1600MHz I would appreciate it.

    Do you mind explaining why you think the RAM frequency is behind this problem?
    Incompability, incompatibility is a very annoying cause. It doesn't occur very often, but it something that should be checked.
      My System SpecsSystem Spec


  9. Joined : Oct 2015
    Canada, eh
    Posts : 18
    Microsoft Windows 10 Home 64-bit 14393 Multiprocessor Free
       31 Oct 2016 #9

    axe0 said: View Post
    If you could provide a link where clearly is stated that your CPU supports 1600MHz I would appreciate it.
    AMD's website says that it supports frequencies up to and including 1866 MHz.

    I also asked the question on their community forums to verify this information.
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,780
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       01 Nov 2016 #10

    I missed this part...
    • Supports up to DDR3-1866
    Some other questions:
    1. What stress test option(s) did you run with Prime95?
    2. What stress test did you use for your GPU?
    3. Did you test your PSU similar to what is described in this tutorial? (Just to confirm it's been done properly )
    4. What are the 3.3v, 5v and 12v values according to the BIOS?
    5. When you RMA'd your old SSD, did you change cables and/or connection port when installing the new SSD?
    6. I assume there is no overclock present?
    7. After a clean install, did you wait for a random freeze to occur before installing any software/driver?
    8. What are the voltage and timings of the RAM according to the BIOS?
    9. What is the voltage of the CPU according to the BIOS?



    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.

    Please post each screenshot in your next reply/replies.
      My System SpecsSystem Spec


 
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