1. Join Date : Oct 2016
    Posts : 1
    Windows 10
       24 Oct 2016 #1

    BSOD Critical Service Failure - Restart Loop


    Hi everyone. I just turned on my computer this morning and got the bsod. I've surfed on different threads to try and solve my problem but nothing worked:

    - System restore - On the first attempt i got an error saying that windows could not find a file from the services folder and on the second attempt my restore point dissapeared.

    - Safe mode - Returns me to the restart loop.

    - Startup Repair - Couldn't find the problem.

    The ideea is that i want to try the Reset this PC option with Keep my files but i am not sure how this works. I have 2 partitions, C where my windows is installed and D where i have all my personal files that I don't want to loose ( mainly pictures, videos and some programming resources from university, cpp files, visual studio projects, archives etc).
    If i try this option will it keep all my files from partition D or only the ones that are on C (windows partition). The final question is, will I loose my files from the second partition if i try this method ? Or just partially ?

    * I don't care if my desktop apps are deleted, I really don't want to loose the files.
    ** Also, if this doesn't work do you know any method of recovering my files from the hard disk ? Ex: Manually remove my hdd and put it in another PC ?

    Thanks in advance !
      My System SpecsSystem Spec


  2. Join Date : Apr 2014
    Space coast of Florida
    Posts : 4,048
    Windows 10 Pro X64 14393.105
       24 Oct 2016 #2

    The files on D will be okay, but to be extra safe, disconnect the drive before doing the Reset, then you are absolutely certain nothing can happen to them.
      My System SpecsSystem Spec


 


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