1. Joined : Sep 2016
    Posts : 5
    Windows 10 PRO
       24 Oct 2016 #1

    Random Reboots and System Shutdown while working on Chrome Browser


    Hi Guys,

    I had previously started a thread in the wrong section about the computer rebooting while working on Chrome Browser (Google Drive). It usually happened after I unlocked the computer, being away for 10+ mins. After updating all the drivers, this behaviour stopped.

    Today I noticed a different wierd problem. While using Chrome Browser again, the laptop simply shut down. No error/BSOD/reboot. As if you unplug the PSU cable of a desktop tower. At work I always use the laptop with the charger plugged in; but this shut down occurred when I was not plugged in to the charger. It happened 2-3 times and after it shuts down, it doesn't boot up again unless I connect the charger in. I checked after restarting and the battery indicator is ~100%.

    Checking Event Viewer has a bunch of error logs. One caught my eye was an Event 41 Kernel Power.
    0x8000400000000002

    I am attaching logs from today as well as the logs I had gathered when the laptop used to reboot (described in the other thread) in case the previous history has any relation to the current problem.

    It is a brand new laptop (couple of months old).

    Any advice will be highly appreciated.

    Thanks in advance.
    Random Reboots and System Shutdown while working on Chrome Browser Attached Files
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,780
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       30 Oct 2016 #2

    Hi shadowarrior,

    Welcome to the 10forums and apologies for the delay.

    Are you still in need of help?
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 5
    Windows 10 PRO
       30 Oct 2016 #3

    Hi Axe0,

    Thanks for the welcome. Yes would still need help to figure out the recent shutdowns when charger is not connected. Do you need any more info/details from me?

    Cheers
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,780
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       30 Oct 2016 #4

    I will request new information if necessary

    Please remove all MSI programs while troubleshooting, many laptop/motherboard manufacturer software are known for causing a lot of problems including BSODs.


    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.


    Unfortunately I cannot find any logs about BSODs outside of the unexpected shutdown logs.


    Have you ever removed the battery or attempted to remove the battery?
      My System SpecsSystem Spec


  5. Joined : Sep 2016
    Posts : 5
    Windows 10 PRO
       30 Oct 2016 #5

    Nope never removed the battery or attempted to either.
    First week I purchased it, I did use it for some time without charger, didn't notice any problem there (shut downs). I will uninstall the MSI softwares and disable the start ups now. After that I will turn on the laptop and let it sit on desktop...won't open chrome or any other applications. Lets see if that kicks in a shutdown.
      My System SpecsSystem Spec


 


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