1. Joined : Oct 2016
    Posts : 3
    windows 10
       21 Oct 2016 #1

    BSOD every time I try to shut down computer - Driver Issues?


    Hey,

    My computer is having so many issues and I can't figure out how to fix it. It has been going on for more than a month, and the issues have been random so I can never understand how to fix it.

    I've talked to Microsoft help center multiple times and they try to fix 1 problem and another shows up and it never really gets resolved.

    The issues that I been having so far

    1) Speakers from the monitor is not working. It is attached via HDMI. It works when I first start up my computer, but then it stops working (driver disappears). I do not see the driver anymore in driver manager.
    2) My keyboard randomly works with windows app. It works fine normally, but when I try to type in any app or in edge it doesn't work. This happens very randomly. It works when I first start up the computer, but then stops and then will start working again.
    3) This has only happened once, but my HDD was not recognized. I have an SSD where the OS is installed and a HDD for files. It stopped working one day when I resumed from standby. I couldn't locate the drive anymore. But when I restarted the computer, it worked again
    4) Computer sometimes does not shut off. The monitor goes off, but I hear the computer still running, so I have to force shut it by holding down the power button.
    5) Rarely (happened once) the computer won't stay off. I would shut down and it would turn right back on again. I eventually force shut it down by holding down power button and it remained off.

    I updated all my drivers and there are still issues.
    I updated the graphic drivers many times, changing it from different versions, but there are still issues

    I don't know if it is a component issue. I built my computer in May and it was working perfectly until September. I think it might have been the new windows 10 update, but I am not entirely sure. I don't think the issues appear right when I updated, maybe a few days or a week later.

    I am not sure what tests to run either to troubleshoot or debug this issue.

    The only error I get is the BSOD when I try to shut down/restart my computer. The error message I get is "Driver Power State Failure". This happens when the driver for the sound for my monitor goes missing. It never loads when I standby my computer. When I turn on my computer from shutdown, the sound will work fine, but then when I standby and turn on again, sound stops working. When this happens, and I turn off my computer, it will try to shutdown and take around 10 minutes before getting the BSOD.


    HAI-DESKTOP-Fri_10_21_2016_152743_71.zip
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       23 Oct 2016 #2

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    There appear to be a lot of error reports from IRST, please try the following in the quote below (I'm aware you may be using ASMedia, but the reports are recent)
    Remove Intel Rapid Storage Technology applications.

    1. Uninstall it from Control Panel > Programs and Features.
    2. Uninstall the driver from device manager:
    - Right click on "my computer" icon and click "manage" on the context menu.
    - In the "Computer Management" window that opens:
    - Select "Device Manager" in the left pane, It will list all the existing devices.
    - Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    - Select one Intel device item under it, right click, then uninstall.
    - Repeat the process for all Intel items under "IDE ATA/ATAPI controllers"
    3. Now restart the computer.
    4. Once booted, Windows will auto configure the appropriate native system driver.




    BSOD every time I try to shut down computer - Driver Issues? Diagnostic Test BSOD every time I try to shut down computer - Driver Issues?
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 3
    windows 10
       25 Oct 2016 #3

    axe0 said: View Post
    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    There appear to be a lot of error reports from IRST, please try the following in the quote below (I'm aware you may be using ASMedia, but the reports are recent)






    BSOD every time I try to shut down computer - Driver Issues? Diagnostic Test BSOD every time I try to shut down computer - Driver Issues?
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
    Hi

    Thanks for your help. I have uninstalled the IRST and updated my graphics driver. It seems to work. Now when I standby and turn it back on, my speaker on my monitor works now and the driver doesn't go missing anymore. However, I am still getting the BSOD, except at different times. Before, I normally get it when I try to shut down my computer. Now it is happening randomly. Most often when I try to resume from standby. The error this time is "Kernel Security Check Failure" instead of Driver Power State Failure.

    I tried to run the driver verifier, but it doesn't work. When I try to run it, it would not start up my computer, I had to go to windows repair and rollback to a system restore point.

    HAI-DESKTOP-Tue_10_25_2016_163007_41.zip
      My System SpecsSystem Spec


  4. Joined : Oct 2016
    Posts : 3
    windows 10
       25 Oct 2016 #4

    Another BSOD happened when I resumed from standby. It was "DPC Watchdog violation".

    I think it might have to do with the graphic driver? Everytime I change the driver version, different problems arises.

    HAI-DESKTOP-Tue_10_25_2016_214218_02.zip
    Last edited by wizkid6959; 25 Oct 2016 at 23:06.
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       26 Oct 2016 #5

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.


    Please uninstall Kaspersky and use Windows Defender as alternative while troubleshooting.
    Driver Reference Table - kneps.sys
    Uninstall Solved Anti Virus (AV) stand alone removal tools - Windows 10 Forums
    Code:
     # Child-SP          RetAddr           Call Site
    00 fffff802`3f4a3cf8 fffff802`3d1de429 nt!KeBugCheckEx
    01 fffff802`3f4a3d00 fffff802`3d1de790 nt!KiBugCheckDispatch+0x69
    02 fffff802`3f4a3e40 fffff802`3d1dd773 nt!KiFastFailDispatch+0xd0
    03 fffff802`3f4a4020 fffff80b`c1a92c72 nt!KiRaiseSecurityCheckFailure+0xf3
    04 fffff802`3f4a41b0 ffffac07`56875b98 klim6+0x2c72
    05 fffff802`3f4a41b8 fffff80b`c1c02cb6 0xffffac07`56875b98
    06 fffff802`3f4a41c0 00000000`00000001 kneps+0x2cb6
    07 fffff802`3f4a41c8 ffffac07`54d7f018 0x1
    08 fffff802`3f4a41d0 00000000`00000100 0xffffac07`54d7f018
    09 fffff802`3f4a41d8 fffff80b`c1c0ef40 0x100
    0a fffff802`3f4a41e0 ffffac07`5635ca10 kneps+0xef40
    0b fffff802`3f4a41e8 fffff80b`c1c03524 0xffffac07`5635ca10
    0c fffff802`3f4a41f0 ffffac07`5657cc20 kneps+0x3524
    0d fffff802`3f4a41f8 ffffac07`5564bae0 0xffffac07`5657cc20
    0e fffff802`3f4a4200 fffff802`3f4a4250 0xffffac07`5564bae0
    0f fffff802`3f4a4208 fffff80b`c1c0c84f 0xfffff802`3f4a4250
    10 fffff802`3f4a4210 fffff80b`c1c21460 kneps+0xc84f
    11 fffff802`3f4a4218 ffffac07`5657cc20 kneps+0x21460
    12 fffff802`3f4a4220 ffffac07`5635ca10 0xffffac07`5657cc20
    13 fffff802`3f4a4228 fffff80b`c1c03b3d 0xffffac07`5635ca10
    14 fffff802`3f4a4230 fffff802`3f4a4250 kneps+0x3b3d
    15 fffff802`3f4a4238 ffffac07`5635ca20 0xfffff802`3f4a4250
    16 fffff802`3f4a4240 ffffac07`5635ca38 0xffffac07`5635ca20
    17 fffff802`3f4a4248 fffff802`000005ea 0xffffac07`5635ca38
    18 fffff802`3f4a4250 fffff80b`c1c21540 0xfffff802`000005ea
    19 fffff802`3f4a4258 ffffac07`56cbd010 kneps+0x21540
    1a fffff802`3f4a4260 fffff80b`c1c21798 0xffffac07`56cbd010
    1b fffff802`3f4a4268 ffff0100`00000000 kneps+0x21798
    1c fffff802`3f4a4270 ffffac07`587d7dc0 0xffff0100`00000000
    1d fffff802`3f4a4278 ffffac07`587d7dc0 0xffffac07`587d7dc0
    1e fffff802`3f4a4280 ffffac07`00000030 0xffffac07`587d7dc0
    1f fffff802`3f4a4288 ffffac07`51473b78 0xffffac07`00000030
    20 fffff802`3f4a4290 ffffac07`551d5f80 0xffffac07`51473b78
    21 fffff802`3f4a4298 ffffac07`5635ca10 0xffffac07`551d5f80
    22 fffff802`3f4a42a0 00000000`00000000 0xffffac07`5635ca10
      My System SpecsSystem Spec


 


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