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  1. Joined : Oct 2016
    Posts : 27
    Windows 10 Home
       16 Oct 2016 #1

    1-3 BSODs per Day Relating to Kernal Driver - How to narrow my search?


    This is what I have done so far:
    • Installed all latest Win 10 updates.
    • Updated all the drivers as far as I can tell. What is the best (efficient) way to find out if everything is up to date? It took me ages to manually check them all.
    • Ran memtest+ for 12 hours with no errors reported.
    • Ran sfc, chkdsk, DISM, etc. and no issues reported.
    • I tried to understand and use windfg to analyse the memory dump file.
    • Obviously used internet/forum search function and understand/apply to my case but every case/spec is different.

    I have narrowed this down to either CPU or M/B issue (I hope not as this is a new laptop) OR some corrupt/dodgy driver somewhere which I can't locate.

    I have spent many many hours trying to do this but I am novice and struggling. Please can you take a look at my attached/uploaded files and make a recommendation?

    I am trying to avoid having to re-install Win 10 if possible but it seems to be my only last step.

    I have:
    • Attached my bluescreenview image:Click image for larger version. 

Name:	bsod.jpg 
Views:	5 
Size:	695.6 KB 
ID:	106348
    • Uploaded my msinfo32, speccy xml snapshot and memory dump files here.
    • Attached dm log zip file at end of post.


    Any ideas please? But I also want to learn/understand so please can you explain what led you to your conclusion?


    Regards,
    1-3 BSODs per Day Relating to Kernal Driver - How to narrow my search? Attached Files
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,772
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Oct 2016 #2

    Hi @the5krunner,

    Apologies for the huge delay. I'm incredibly busy with studies and family issues.

    I've taken a quick look at your logs, it'll take me some time to properly get through it, but I won't have the required time until this weekend (starting at 5PM or 5:30PM tomorrow).
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 27
    Windows 10 Home
       20 Oct 2016 #3

    Thank you @axe0. I really appreciate your help.
      My System SpecsSystem Spec


  4. Joined : Oct 2016
    Posts : 27
    Windows 10 Home
       21 Oct 2016 #4

    I have got fed up of even more daily BSODs so I have done a fresh install of Windows 10 via (Reset Windows). Win 10 also auto updated to the Anniversary edition. Within a couple of hours I still get a BSOD! I have attached my latest logs.
    DESKTOP-8DQLGF2-21_10_2016_150156_14.zip

    I can upload the related MEMORY.DMP if required as well.

    Any ideas?

    In the meantime I have uninstalled windows 10 anniversary update (hopefully I think).
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,772
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Oct 2016 #5

    Where did you get your BIOS version from?
      My System SpecsSystem Spec


  6. Joined : Oct 2016
    Posts : 27
    Windows 10 Home
       22 Oct 2016 #6

    I still have the same BIOS that came installed with the laptop when I purchased it last month.

    I wanted to upgrade it but had no idea how or where to get a new version from. It seems that the Gigabyte M/B BIOS is supplied by "American Trends Inc". But it was not clear what download was relevant to my hardware.

    I had another BSOD this morning when the laptop was in either sleep/hibernate mode. I cannot be sure because I was away form the laptop for an hour or so.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,772
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Oct 2016 #7

    BIOS updates should be downloaded from the laptop/motherboard manufacturer
      My System SpecsSystem Spec


  8. Joined : Oct 2016
    Posts : 27
    Windows 10 Home
       22 Oct 2016 #8

    I know but it is not clear on their website. I will contact them directly. Do you think that this is causing the issue?

    Thank you for your help.
      My System SpecsSystem Spec


  9. Joined : Oct 2016
    Posts : 27
    Windows 10 Home
       22 Oct 2016 #9

    OK. I have spent the whole evening trying to install the latest BIOS which I think is actually the same as my current version (it is not all clear in the documentation). In fact the documentation is completely wrong and the process does not work :-(. I will send an email to support but I don't expect a quick reply.

    @axe0, when looking at my logs, did the errors point to my BIOS issues?
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,772
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       23 Oct 2016 #10

    The thing I've noticed, your BIOS version is newer than what Gigabyte provides for your motherboard.
      My System SpecsSystem Spec


 
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