1.    1 Week Ago #1
    Join Date : Oct 2016
    Posts : 1
    Windows 8.1

    BSOD occurs randomly due to "ntoskrnl.exe"

    Hi all,

    Someone from tom's hardware told me to reach out to you guys since you might be able to better help me. For the past few months my Alienware X51 R2 has been randomly crashing. I factory restored it and it worked for awhile until the random crashing/freezing started again. I downloaded BlueScreenView and it seems that "ntoskrnl.exe" is the culprit.

    I'm not sure how to parse the additional information on which driver is causing this to bug out. Can anyone help me read the BSOD message? I updated my motherboard from A07 to A10 and it caused more problems (messed up BIOS settings and additionally black screen crashes and random beeps on my computer). When I was able to start up the computer it BSOD'd again with the bug string: SYSTEM_SERVICE_EXCEPTION. Kind of going crazy now trying to figure out what's going on with this computer.

    I hope someone can steer me in the right direction. Thanks for your time.PEGGY-Thu_10_13_2016_223535_65.zipPEGGY-Thu_10_13_2016_223535_65.zip
      My System SpecsSystem Spec

  2.    1 Week Ago #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 3,806
    Windows 10 Pro X64 14393.105

    Please post this in the Windows 8.1 BSOD forum. This is for Windows 10.

      My System SpecsSystem Spec


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