1. Joined : Apr 2016
    Posts : 7
    Windows 10
       10 Oct 2016 #1

    ntoskrnl.exe BSOD help


    Hi, I have been getting bsods ever since I built my desktop and it has been annoying me a lot. I even reinstalled windows but it is still happening. I attached the mini dump zips below. Please have a look at it and tell me the problem, it will help me loads
    ntoskrnl.exe BSOD help Attached Files
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,069
    Windows 10 Pro X64 14393.105
       11 Oct 2016 #2

    You have some old drivers which surprise me. When did you build this system?

    Code:
    2010/10/05 07:30:57   C:\WINDOWS\system32\drivers\ElcMouLFlt.sys
    2010/11/30 13:42:46   C:\WINDOWS\system32\drivers\ElcMouUFlt.sys
    2011/04/12 02:48:16   C:\WINDOWS\system32\drivers\iaStorV.sys
    2012/11/27 08:02:51   C:\WINDOWS\system32\drivers\stexstor.sys
    2012/12/03 14:19:30   C:\WINDOWS\system32\DRIVERS\t_mouse.sys
    2012/12/12 05:21:44   C:\WINDOWS\system32\drivers\amdsbs.sys
    The two in red belong to an old version of Kaspersky. Not sure what t_mouse.sys belongs to.
    amdsbs.sys belongs to AMD Technology AHCI Compatible Controller Driver for Windows family.

    So, if you have any Kaspersky software installed, uninstall it.
    Did you install the AMD Chipset driver for your motherboard? I see one on the web site: ASUSTeK Computer Inc. -Support- Driver & Tools - A88X-GAMER

    Click image for larger version. 

Name:	2016-10-11 22_00_57-ASUSTeK Computer Inc. -Support- Driver & Tools - A88X-GAMER - SeaMonkey.jpg 
Views:	4 
Size:	118.8 KB 
ID:	105549
      My System SpecsSystem Spec


  3. Joined : Apr 2016
    Posts : 7
    Windows 10
       12 Oct 2016 #3

    Ztruker said: View Post
    You have some old drivers which surprise me. When did you build this system?

    Code:
    2010/10/05 07:30:57   C:\WINDOWS\system32\drivers\ElcMouLFlt.sys
    2010/11/30 13:42:46   C:\WINDOWS\system32\drivers\ElcMouUFlt.sys
    2011/04/12 02:48:16   C:\WINDOWS\system32\drivers\iaStorV.sys
    2012/11/27 08:02:51   C:\WINDOWS\system32\drivers\stexstor.sys
    2012/12/03 14:19:30   C:\WINDOWS\system32\DRIVERS\t_mouse.sys
    2012/12/12 05:21:44   C:\WINDOWS\system32\drivers\amdsbs.sys
    The two in red belong to an old version of Kaspersky. Not sure what t_mouse.sys belongs to.
    amdsbs.sys belongs to AMD Technology AHCI Compatible Controller Driver for Windows family.

    So, if you have any Kaspersky software installed, uninstall it.
    Did you install the AMD Chipset driver for your motherboard? I see one on the web site: ASUSTeK Computer Inc. -Support- Driver & Tools - A88X-GAMER

    Click image for larger version. 

Name:	2016-10-11 22_00_57-ASUSTeK Computer Inc. -Support- Driver & Tools - A88X-GAMER - SeaMonkey.jpg 
Views:	4 
Size:	118.8 KB 
ID:	105549
    Hey,
    Thanks for replying! I have not heard of Kaspersky and I dont have any programs of it on my desktop. I built this about 6 months ago. What can those red drivers mean? I will download the chipset drivers.

    Cheers
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,069
    Windows 10 Pro X64 14393.105
       12 Oct 2016 #4

    I found a different owner for those files:
    Code:
    Product: ELECOM USB Mouse Driver 
    Company:ELECOM
    Description: ELECOM Driver for the Mouse Device
    Does that mean anything to you
      My System SpecsSystem Spec


  5. Joined : Apr 2016
    Posts : 7
    Windows 10
       14 Oct 2016 #5

    I do have those drivers but I do not have any elecom programs on my desktop so do I just delete them?
      My System SpecsSystem Spec


  6. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,069
    Windows 10 Pro X64 14393.105
       16 Oct 2016 #6

    What kind of mouse do you have?
      My System SpecsSystem Spec


  7. Joined : Apr 2016
    Posts : 7
    Windows 10
       17 Oct 2016 #7

    It is a usb Redragon mouse
      My System SpecsSystem Spec


  8. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,069
    Windows 10 Pro X64 14393.105
       17 Oct 2016 #8

    That driver is loaded:
    Code:
    0: kd> lmvm ElcMouLFlt
    Browse full module list
    start             end                 module name
    fffff806`0b260000 fffff806`0b26b000   ElcMouLFlt   (deferred)             
        Image path: \SystemRoot\System32\drivers\ElcMouLFlt.sys
        Image name: ElcMouLFlt.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Oct 04 19:30:57 2010 (4CAA63B1)
        CheckSum:         0000CB32
        ImageSize:        0000B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Did you install anything to support that mouse? Do you have another you can use, a generic USB mouse perhaps. If yes, try uninstalling it from Device Driver, plug in the other mouse then if necessary reboot.

    If that doesn't help, give Driver Verifier a try, see if it shows us anything:

    ===================================================
    Driver Verifier
    is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
    Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

    Driver Verifier - Enable and Disable in Windows 10

    Pay close attention to
    PART TWO
    and make sure the correct boxes are checked.

    Warning:
    It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

    Always create a Restore Point prior to enabling Driver Verifier.

    What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.
      My System SpecsSystem Spec


  9. Joined : Apr 2016
    Posts : 7
    Windows 10
       19 Oct 2016 #9

    Hi,

    Sorry but just checked device manager under mice and it says 'ELECOM USB Mouse'. I do not have any other usb mouse, all i have is an apple magic mouse and some other wireless mice. What I am trying to do is going to the redragon website and downloading the drivers from there and seeing if it works.
      My System SpecsSystem Spec


  10. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,069
    Windows 10 Pro X64 14393.105
       19 Oct 2016 #10

    Can you borrow a USB mouse from a friend or relative just to test with?
      My System SpecsSystem Spec


 


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