1. Joined : Oct 2016
    Posts : 6
    Win10
       06 Oct 2016 #1

    BSOD caused by ntoskrnl.exe and ntkrnlmp.exe on startup


    This happened after Dell came out and installed a new monitor in the machine.

    I am posting this from Safe Mode as we speak from the computer with the issue. I have tried running a chkdsk on the computer and it fixed some errors. I tried finding the logfile, but maybe I had to have a special argument telling it to log. Sfc /scannow came back with nothing, but the machine will not boot into windows normally.

    I am pretty certain that what is going on here is driver related, because of the hardware switch, but I do not know how to narrow it down to figure out what driver is causing the issue. I have attempted to reinstall the video drivers and uninstall the PnP monitor drivers for this machine. I have included the BSOD files. If you need any more information about this machine let me know. The machine itself is new and was 100% working before the monitor replacement.


    Thanks,

    G
    BSOD caused by ntoskrnl.exe and ntkrnlmp.exe on startup Attached Files
    Last edited by ghutchison; 06 Oct 2016 at 13:05.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,773
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       07 Oct 2016 #2

    Hi ghutchison,

    Welcome to the 10forums

    Please try again to upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    BSOD caused by ntoskrnl.exe and ntkrnlmp.exe on startup Diagnostics Test BSOD caused by ntoskrnl.exe and ntkrnlmp.exe on startup
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything

    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 6
    Win10
       10 Oct 2016 #3

    axe0 said: View Post
    Hi ghutchison,

    Welcome to the 10forums

    Please try again to upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    BSOD caused by ntoskrnl.exe and ntkrnlmp.exe on startup Diagnostics Test BSOD caused by ntoskrnl.exe and ntkrnlmp.exe on startup
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything

    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.

    I attempted to run the chkdsk from cmd prompt in safemode. Was then prompted to restart the computer to run the check. I restart the computer and then it blue screened same stop code error. I load back into safe mode, clean boot the thing, doesn't work. I go into the system recovery tools bootrec /fixmbr /fixboot run okay but /rebuildbcd displayed there being zero windows installations. Weird thing I noticed too in Diskpart...the drive is set gpt so i cannot set it as active.

    Do all of these things correlate? I am pretty lost how it would go from working > broken screen> working with broken screen>replaced screen> won't boot. I've spent a lot of time trying ot get this thing to work. If I can't get it up by tomorrow I'm wiping it.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,773
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Oct 2016 #4

    I load back into safe mode, clean boot the thing, doesn't work. I go into the system recovery tools bootrec /fixmbr /fixboot run okay but /rebuildbcd displayed there being zero windows installations. Weird thing I noticed too in Diskpart...the drive is set gpt so i cannot set it as active.
    You can't use mbr commands on a GPT disk, that just won't work.


    What command did you try to run for chkdsk?
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Posts : 6
    Win10
       10 Oct 2016 #5

    axe0 said: View Post
    You can't use mbr commands on a GPT disk, that just won't work.


    What command did you try to run for chkdsk?
    Isn't uefi a hybrid of the two?

    Chkdsk /r /f
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,773
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       11 Oct 2016 #6

    UEFI is the interface communication between the hardware and OS where GPT and MBR are partitioning schemes for a disk.
      My System SpecsSystem Spec


 


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