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  1. Joined : Oct 2016
    Posts : 14
    Windows 10
       04 Oct 2016 #1

    BSOD on new build - Kernel Security Check, Whea Uncorrectable Error


    Hello! Would appreciate any help with this one.

    working on a new build and fresh install of Windows 10. I've installed all Windows updates and drivers for the hardware. However, I'm experiencing frequent BSODs while idle or surfing online. The system also freezes completely if it sits idle for a while and I am forced to hard reset it.

    I've run memtest, and cmd commands sfc scannow, dism, and chkdsk; no errors were found. Event Viewer doesn't show any errors besides the BSOD alerts.

    system info and dmp files attached.
    BSOD on new build - Kernel Security Check, Whea Uncorrectable Error Attached Files
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       07 Oct 2016 #2

    Hi confusedone,

    Sorry for the delay, we're very busy.

    Do you still need help?
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 14
    Windows 10
       07 Oct 2016 #3

    thanks for the reply! Yes, i am still in need of assistance. a few updates:
    Since posting last, i've run prime95 for 9.5 hours with no crash or error on cpu. so ram, cpu and ssd seem stable from tests.
    I could trigger bsod from running creativecloud.exe or any install exe that required downloading installation files from the internet. I tried disabling all services (basically by Nvidia and Intel) not by Microsoft under services tab in msconfig as well as disabling apps from starting up when the system boots. That change allowed me to run creativecloud.exe with no bsod.


    !'m getting, now, the whea and watchdog bsod errors. The watchdog error will happen consecutively on boot up attempts, then the system eventually boots successfully and I can see the log in screen. The computer will still freeze completely when idle, only responding to a hard reset. I'm including a fresh set of dmp files.

    thanks for your efforts.
    BSOD on new build - Kernel Security Check, Whea Uncorrectable Error Attached Files
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       07 Oct 2016 #4

    Note   Note
    Prime95 can be skipped for now, but please run the other tests even when you've done them already or include a log or something of the result.






    BSOD on new build - Kernel Security Check, Whea Uncorrectable Error STOP 0x124 Troubleshooting BSOD on new build - Kernel Security Check, Whea Uncorrectable Error
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD on new build - Kernel Security Check, Whea Uncorrectable Error ONE BSOD on new build - Kernel Security Check, Whea Uncorrectable Error
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    BSOD on new build - Kernel Security Check, Whea Uncorrectable Error TWO BSOD on new build - Kernel Security Check, Whea Uncorrectable Error
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    BSOD on new build - Kernel Security Check, Whea Uncorrectable Error Diagnostics Test BSOD on new build - Kernel Security Check, Whea Uncorrectable Error
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    BSOD on new build - Kernel Security Check, Whea Uncorrectable Error FOUR BSOD on new build - Kernel Security Check, Whea Uncorrectable Error
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Posts : 14
    Windows 10
       07 Oct 2016 #5

    HD Tune was halted by kernel security check failures, but the test made it almost to completion a few times; all blocks were green on the hdds.

    test results are attached. there was an unhandled exception while running furmark on the integrated gpu regarding ig9icd32.dll - I included screenshots.
    BSOD on new build - Kernel Security Check, Whea Uncorrectable Error Attached Files
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       08 Oct 2016 #6

    It is required to follow the instructions properly!
    - Seatools, the long pass
    - MemTest86+, 8 or more completed passes
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 14
    Windows 10
       08 Oct 2016 #7

    oh! This is what happens when you read every 5th word... I will follow up with the correct results. thanks.
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       08 Oct 2016 #8

    Please note, MemTest86+ and SeaTools may take several hours. MemTest86+ is best to perform at night, because it usually takes 8-10h for 8 passes on 8GB so it should be done when waking up or around afternoon (with bad luck)

    SeaTools, depending on the size of the HDD, the speed and other things, could also take hours. I cannot specify how much it could take because that varies too much.
      My System SpecsSystem Spec


  9. Joined : Oct 2016
    Posts : 14
    Windows 10
       08 Oct 2016 #9

    You're right. It will definitely take about a day or so. SeaTools estimates one Hard drive will take 7 hours, even though it is recently formatted :\ --The main drive (ssd)passed the long pass.

    It may be more expedient to remove the extra drives for now. But I will try a long pass first. If I get stopped by BSOD or freeze, then i'll just remove them. More soon.
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,774
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       08 Oct 2016 #10

    SeaTools checks everything, not only the data being used meaning that a format won't affect the time required for SeaTools to scan.

    The main drive (ssd)passed the long pass.
    It's been mentioned in my (long) post, but I'll mention it again.
    Running SeaTools on SSDs isn't worth it, because the result may not be reliable. As alternative you could use software that the manufacturer of the SSD provides for updating the firmware which usually also has some test features included.
      My System SpecsSystem Spec


 
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