Screen goes blank, then reboots after 15 secs.

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  1. KNP54
    Posts : 15
    Windows 10 Pro 64 bits
       New #1

    Screen goes blank, then reboots after 15 secs.


    Hello all,

    I have this stability problem with my rig:

    Every few days, the screen goes blank but I can still hear background sounds, then after maybe 15 seconds, the computer reboots but the reboot process takes a few minutes instead of a few seconds as usual when that happens.

    This can happen anytime (playing WoW, browsing the web, or sitting idle).

    I have noticed that before the computer crashes, I have a dozen Event ID 4101 "Display driver nvlddmkm stopped responding and has successfully recovered"

    Then the really slow reboot comes from a critical Event ID 100 with extremely long BootUserProfileProcessingTime
    For example:

    EventData
    BootTsVersion 2
    BootStartTime 2016-10-01T22:42:36.683475900Z
    BootEndTime 2016-10-01T22:47:38.211820700Z
    SystemBootInstance 27
    UserBootInstance 27
    BootTime 222190
    MainPathBootTime 205090
    BootKernelInitTime 22
    BootDriverInitTime 200
    BootDevicesInitTime 857
    BootPrefetchInitTime 0
    BootPrefetchBytes 0
    BootAutoChkTime 0
    BootSmssInitTime 7469
    BootCriticalServicesInitTime 137
    BootUserProfileProcessingTime 194439
    BootMachineProfileProcessingTime 15
    BootExplorerInitTime 1252
    BootNumStartupApps 37
    BootPostBootTime 17100
    BootIsRebootAfterInstall false
    BootRootCauseStepImprovementBits 0
    BootRootCauseGradualImprovementBits 0
    BootRootCauseStepDegradationBits 0
    BootRootCauseGradualDegradationBits 0
    BootIsDegradation false
    BootIsStepDegradation false
    BootIsGradualDegradation false
    BootImprovementDelta 0
    BootDegradationDelta 0
    BootIsRootCauseIdentified false
    OSLoaderDuration 637
    BootPNPInitStartTimeMS 22
    BootPNPInitDuration 1117
    OtherKernelInitDuration 515
    SystemPNPInitStartTimeMS 1624
    SystemPNPInitDuration 90
    SessionInitStartTimeMS 1723
    Session0InitDuration 5134
    Session1InitDuration 321
    SessionInitOtherDuration 2014
    WinLogonStartTimeMS 9193
    OtherLogonInitActivityDuration 189
    UserLogonWaitDuration 6461


    If someone could help me squash the bug, that would be great! :)
      My Computer
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial.
    Code:
    Event[5396]:
  Log Name: System
  Source: volmgr
  Date: 2016-10-01T18:42:38.292
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: REDBOX
  Description: 
Crash dump initialization failed!

    Please check your SSD for firmware updates.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below




    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.


    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
    Attachment 104094
      My Computers
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  4. KNP54
    Posts : 15
    Windows 10 Pro 64 bits
    Thread Starter
       New #3

    Minidump: configured, but I had a message that says that Windows cannot do a dump when the Virtual Memory is disabled. (Enabled Virtual Memory)

    SSD Firmware: already at the latest firmware

    Deamon Tools: Uninstalled
    SPTD: Was already uninstalled with the above

    DDU: Done, but when the system restarted, I had a slow boot like described in my first post.
    Nvidia Driver: Did ask you asked (Graphics driver + PhysX only) but now my Oculus Rift doesn't work anymore!!! ( I had to reinstall the driver with everything checked except Geforce Experience to make the Oculus Rift work again)

    I will report back in a week (or earlier if the system crashes again!)
      My Computer
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    If the system is stable again then I would focus on other problems, that's what I'm doing with my system :)
      My Computers
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  7. KNP54
    Posts : 15
    Windows 10 Pro 64 bits
    Thread Starter
       New #5

    The rig crashed again last night (sitting idle) but now that I have re-enabled virtual memory, we now have a crash dump and a bugcheck 0x116 (VIDEO_TDR_ERROR).

    Here are the new logs:
      My Computer
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  8. axe0
    Posts : 14,903
    Windows 10 Pro
       New #6

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
    Attachment 104531
    Code:
    11: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff804`24200000 fffff804`24fe3000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Sat Sep 17 00:21:27 2016 (57DC7067)
    CheckSum:         00DA19C2
    ImageSize:        00DE3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers
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  9. KNP54
    Posts : 15
    Windows 10 Pro 64 bits
    Thread Starter
       New #7

    I don't understand.... I have already done this step exactly as you instructed (see reply #3), the only difference is that I need the 3D vision drivers installed, otherwise my Oculus Rift will not work at all.
      My Computer
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  10. axe0
    Posts : 14,903
    Windows 10 Pro
       New #8

    The 0x116 is a GPU driver reset problem crash (drivers didn't respond, reset didn't work, etc.), that and below is why I posted it again.

    It is necessary that you follow the instructions exactly, without exception for anything as it is not yet known if what you want to make an exception for causes problems or not.
      My Computers
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  12. KNP54
    Posts : 15
    Windows 10 Pro 64 bits
    Thread Starter
       New #9

    I think I nailed it down! This afternoon I had another crash while I was away with a 0x1a bug check. So I went ahead and did a memory test and it found errors. So I spent the rest of the day doing many memory tests with each ram sticks individually and 1 of them failed the test twice.

    I'll run my system for another week with only 16gb of ram and post again as solved (hopefully!) if there are no more crashes.
      My Computer
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  13. KNP54
    Posts : 15
    Windows 10 Pro 64 bits
    Thread Starter
       New #10

    Well, it looks like removing the faulty ram stick did not solve the bugcheck 0x116 problem
    I'm now at your mercy Axe0! :)
    I removed the nvidia drivers using DDU, redownloaded the nvidia drivers (nvidia has newer drivers now) and installed only Graphics Driver and PhysX modules with the clean install box checked.
      My Computer
    Quote Quote

 

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