Can't install Windows 10 64-bit, Memory_Management

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  1. Hexagon12
    Posts : 67
    Windows 10 Pro 1803 64-bit
       New #1

    Can't install Windows 10 64-bit, Memory_Management


    The laptop just blue screens after Loading files..., when the Windows logo is spinning. The error messages are Memory_Management and Page_Fault_In_Nonpaged_Area.

    What I have tried:

    1. Ran Memtest86+ for 8 passes, no errors.
    2. Tried the same USB drive on my computer, it booted into installation.
    3. Updated the BIOS, still the same BSOD.
    4. Tried selecting Windows 10 32-bit, it booted just fine, without BSOD.

    The laptop specs are:
    ASUS X556UQ
    i7-6500U
    Nvidia GeForce 940MX
    128 GB Sandisk SSD + 1 TB Toshiba HDD
    8 GB DDR4 RAM

    I would appreciate any help to fixing this problem. Also, please don't hate on my grammar. I am not from an native English country.
      My Computer
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  3. Hexagon12
    Posts : 67
    Windows 10 Pro 1803 64-bit
    Thread Starter
       New #2

    I am very sorry to do this.

    Bump.
    I know, I know that you can't bump threads on this forum, but...
      My Computer
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  4. jpolacko
    Posts : 35
    Windows 10 Pro/Fedroa 24 Workstation
       New #3

    Are you able to load into Windows? If you could upload your dump files following the instructions below:

    BSOD - Posting Instructions - Windows 10 Forums
      My Computer
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  6. Hexagon12
    Posts : 67
    Windows 10 Pro 1803 64-bit
    Thread Starter
       New #4

    No, I just can't install Windows 10 64-bit (but can 32-bit), because I get a BSOD.
      My Computer
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  7. jpolacko
    Posts : 35
    Windows 10 Pro/Fedroa 24 Workstation
       New #5

    Hmm I looked at your processor and it shows it's 64 Bit compatible so there's a hardware issue that isn't 64 bit compatible without any debugging information I can't exactly say what would be causing your problem.
      My Computer
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  8. Hexagon12
    Posts : 67
    Windows 10 Pro 1803 64-bit
    Thread Starter
       New #6

    It's this laptop: https://www.asus.com/Notebooks/ASUS-Vivobook-X556UQ

    So, I have to RMA this laptop? I was seriously hoping that I could do anything to fix this.
      My Computer
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  9. jpolacko
    Posts : 35
    Windows 10 Pro/Fedroa 24 Workstation
       New #7

    Yea you would have to call support and create a ticket and have them look at it if you have a warranty.
      My Computer
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  10. axe0
    Posts : 14,903
    Windows 10 Pro
       New #8

    It sounds to me like a RAM issue (software is not 100%)
      My Computers
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  12. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #9

    If it's still under warraanty, Try calling them: ASUSTeK Computer Inc. -Support- Call Us
      My Computers
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  13. Hexagon12
    Posts : 67
    Windows 10 Pro 1803 64-bit
    Thread Starter
       New #10

    @jpolacko and @Ztruker : I'll try doing something about the RMA.

    @axe0 : It's not a RAM issue, tried running Memtest86+ for 8 passes, no errors were found, unless you have another way of testing RAM.
      My Computer
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