1. Joined : Jun 2016
    Posts : 9
    Microsoft Windows 10 Home 64-bit
       30 Sep 2016 #1

    System randomly restarts while PC being used


    The error messages shown in the system event viewer is as follows:
    1) The process C:\Windows\System32\RuntimeBroker.exe (PC-DESK) has initiated the restart of computer PC-DESK on behalf of user PC-DESK\PC Desk for the following reason: Other (Unplanned)
    Reason Code: 0x0
    Shutdown Type: restart
    Comment:

    2) Process C:\Windows\System32\atieclxx.exe (process ID:1724) reset policy scheme from {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} to {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}


    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
    and APPID
    {F72671A9-012C-4725-9D2F-2A4D32D65169}
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


    3) The following boot-start or system-start driver(s) did not load:
    dam


    4) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    5) The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
    and APPID
    {F72671A9-012C-4725-9D2F-2A4D32D65169}
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    Last edited by Daman16; 30 Sep 2016 at 19:09. Reason: OS is windows 10 professional
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,062
    Windows 10 Pro X64 14393.105
       01 Oct 2016 #2

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec


  3. Joined : Jun 2016
    Posts : 9
    Microsoft Windows 10 Home 64-bit
       14 Oct 2016 #3

    I have attached the DM Log which was requested on the post above for the BSOD help and support.
    System randomly restarts while PC being used Attached Files
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,062
    Windows 10 Pro X64 14393.105
       16 Oct 2016 #4

    Thanks, but unfortunately there are no dumps in the zip file so not much I can do to help.

    How often does this occur?
    Do you ever get a BSOD (Blue Screen of Death)?
    Try doing a Clean Boot, see if that resolves the problem. If yes then follow the directions in the Clean Boot tutorial to determine the cause of the problem.

    See here: How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
      My System SpecsSystem Spec


  5. Joined : Jun 2016
    Posts : 9
    Microsoft Windows 10 Home 64-bit
       22 Oct 2016 #5

    Sometimes it happens a lot, sometimes once every 2 hours, on average 5 times a day. Also sometimes it doesn't happen for a whole day. I do not get a blue screen of death, it usually just restarts out of no where.
      My System SpecsSystem Spec


  6. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,062
    Windows 10 Pro X64 14393.105
       23 Oct 2016 #6

    Try the Clean Boot I mentioned. See if that gives a clue.
      My System SpecsSystem Spec


 


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